Thejus Manoj
Assistant Manager
Thalassery
Summary
Dynamic and detail-oriented retail banking professional with over 2.5 years of experience in managing customer relationships, driving financial growth, transaction fraud monitoring, fraud prevention, operational compliance and ensuring regulatory compliance in high-performing banking environments. Proven ability to process and sanction retail loans, achieve significant fee income, and enhance customer acquisition through CASA and cross-selling strategies. Equipped with advanced banking certifications (JAIIB, CAIIB) and a robust academic foundation in technology and engineering. Adept at leveraging technical skills and banking expertise to deliver exceptional client satisfaction and contribute to organizational success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Assistant Manager
Federal Bank Limited
07.2022 - 12.2024
- Delivered exceptional front-end customer service by managing accounts, loan processing, and regulatory compliance
- Successfully sanctioned and disbursed retail loans exceeding ₹8 crore during the financial year 2023-24, ensuring strict adherence to regulatory and institutional guidelines
- Demonstrated expertise in end-to-end loan processing, including credit assessment, risk analysis, document verification, and efficient disbursement
- Generated and presented comprehensive credit reports for senior management, incorporating risk mitigation strategies
- Monitored customer credit exposure and compliance with regulatory requirements, aligning with AML and KYC standards
- Spearheaded the growth of CASA and promoted banking products to enhance customer assets under management
- Managed custody transaction processes, including gold loans, CTS clearing, and ATM administration
- Performed KYC verification and AML monitoring to ensure adherence to compliance standards
- Resolved client inquiries via calls and emails, achieving sales targets for account openings, deposits, and cross-selling
- Achieved fee income of INR 2 lakh in one year and maintained high client satisfaction scores
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Independent Business Consultant
Modicare Private Limited
01.2018 - 12.2019
- Led sales and marketing initiatives, achieving INR 80,000 in sales within a year
- Delivered persuasive presentations to increase client engagement and brand awareness
Education
Master of Technology - Nanotechnology
National Institute of Technology Calicut
Kozhikode, India 04.2020 - 01.2022
Bachelor of Technology - Mechanical Engineering
College of Engineering Thalassery
Kannur, India 04.2015 - 01.2019
Skills
MS Excel
MS PowerPoint
Credit Analysis
Operations management
Customer relationship management (CRM)
Sales growth
Conflict resolution
Multitasking
Certification
JAIIB (Junior Associate of the Indian Institute of Bankers)
Timeline
Assistant Manager
Federal Bank Limited
07.2022 - 12.2024
Master of Technology - Nanotechnology
National Institute of Technology Calicut
04.2020 - 01.2022
Independent Business Consultant
Modicare Private Limited
01.2018 - 12.2019
Bachelor of Technology - Mechanical Engineering
College of Engineering Thalassery
04.2015 - 01.2019