Summary
Overview
Work History
Education
Skills
Timeline
Generic
Thirunamadeepa

Thirunamadeepa

Bangalore

Summary

Motivated, highly productive, and talented consultant with seven years of experience in providing technical support to the customer. Particularly adept at Linux shell scripting, and has the ability to take on challenges. Looking for a meaningful professional experience that will apparently lead to organizational growth and fulfill my career aspirations.

Overview

7
7
years of professional experience

Work History

Consultant

NTT Data Business Solutions
07.2022 - 03.2024
  • Worked with the Global Access Management team on the UK project.
  • Knowledge of Active Directory, such as user onboarding, offboarding, modification, service account, PAM account, role-based access creation, creation of organizational units and security group creation, shared folder access, VPN access, AD group management, AD-based application access, etc.
  • Knowledge of Microsoft Exchange Server, such as DL creation, mail-enabled security, shared mailbox creation, user mailbox creation, modification, office license management, etc.
  • Contribution to knowledge management by updating or creating knowledge-based articles in ServiceNow.
  • Significantly contributed to SOX compliance in the internal audit process.

Senior Analyst

HCL Technologies
04.2021 - 07.2022
  • Provided first-level solutions for incidents and service requests for end-user queries via Avaya call, web tool, and mailing/chat system within the agreed service level, or routed to the appropriate resolver support group.
  • ServiceNow Queue Management - Incident, Service Request, Problem, and Change to facilitate quick closure within customer-defined service level standards, or escalate in accordance with the escalation management process.
  • Take end-to-end ownership of the P1 call by coordinating with the MIM team for quick closure.
  • Create the standard operating procedure, and update knowledge-based documentation whenever required.
  • Participate in the weekly customer meeting and provide an activities report.
  • Knowledge of basic endpoint hardware, networking, Windows, Office 365 services, MFA, Active Directory, Teams, remote assistance, etc.

IT Analyst

Mando ( Payroll - Digital Track Solutions Private Limited )
12.2020 - 04.2021
  • IT support for the production-based company.
  • Knowledge of ITIL, such as Incident Management, Problem Management, and Change Management.
  • Coordination with multiple stakeholders, third-party vendors for break-fix.
  • Remote desktop support for end users.

Desktop Support Engineer

Wipro ( Payroll - Skypro Technologies )
11.2016 - 12.2020
  • Worked with the TN IFHRMS digitization project.
  • Application support at the L2 level for the end users.
  • Analyzing the type of bug and solving that issue by using Oracle E-Business Suite and SQL Server.
  • C - Zentrix and Bugzilla tools for ticket management.
  • Email, chat, and remote desktop support.
  • Backend operations and application support, with troubleshooting.

Education

Bachelor of Engineering - EEE

Anna University
04-2016

Skills

  • Active directory
  • Microsoft Exchange Admin
  • Basic hardware and networking
  • Windows and Linux
  • Azure AD L1 support
  • Incident and Service request management
  • Communication
  • Problem solving
  • Time management
  • Active listening and quick learning
  • Customer handling
  • Ticketing tool - ServiceNow, C Zentrix, Bugzilla, Zendesk

Timeline

Consultant

NTT Data Business Solutions
07.2022 - 03.2024

Senior Analyst

HCL Technologies
04.2021 - 07.2022

IT Analyst

Mando ( Payroll - Digital Track Solutions Private Limited )
12.2020 - 04.2021

Desktop Support Engineer

Wipro ( Payroll - Skypro Technologies )
11.2016 - 12.2020

Bachelor of Engineering - EEE

Anna University

Similar Profiles

CREATE PROFILE
Thirunamadeepa