Thirupati Reddy K

• Provided technical support to clients, resolving issues efficiently and improving user satisfaction.
• Assisted in troubleshooting software and hardware problems, enhancing system functionality.
• Documented common issues and solutions, creating a knowledge base for future reference.
• Collaborated with team members to ensure seamless communication during technical escalations.
• Participated in training sessions to improve product knowledge and service delivery skills.
• Monitored ticketing system for timely resolution of technical support requests.
• Established strong relationships with clients through excellent communication skills and timely issue resolution.
• Created detailed reports on team performance, presenting findings to senior management for strategic decision-making processes.
• Led a team of application support specialists to ensure 24/7 availability and performance of critical enterprise applications.
• Developed and maintained comprehensive documentation for application support procedures.
• Provided mentorship and training to junior support engineers, improving the overall skill set and knowledge within the team.
• Coordinated with development and QA teams to implement application updates, patches, and enhancements with minimal downtime.
• Troubleshot failures in CI/CD jobs, AutoRABIT build validations, and sandbox-to-sandbox deployments.
• Assisted global clients with Salesforce metadata deployments, Git operations,

• • and branching strategies.

• Diagnosed and resolved technical issues for customers, enhancing user satisfaction and experience.
• Collaborated with cross-functional teams to improve software performance and reliability.
• Provided training and support for end-users on product functionalities and troubleshooting techniques.
• Analyzed customer feedback to identify trends, driving enhancements in service delivery processes.