Thomas Anthony
Senior System Operations Engineer
Chennai,TN
Summary
Senior System Operations Engineer improving production stability for 5–8 critical equipment finance and KYC applications. Delivers higher uptime, fewer recurring incidents, and faster detection through automation that saves 10–20 hours per month, structured problem management, and observability. Partners with platform and application teams on 5–8 off-hours releases per month, OpenShift migration, and secure cloud operations across Azure and Linux-based environments.
Overview
3
3
Certifications
15
15
years of professional experience
Work History
Senior System Operations Engineer
WELLS FARGO
Chennai, Tamil Nadu
10.2022 - Current
- Directed platform reliability performance and production stability for critical equipment finance and KYC applications supporting global business operations.
- Led successful migration of KYC applications to Red Hat OpenShift, improving scalability, deployment consistency, and infrastructure efficiency while maintaining production stability.
- Improved overall system uptime by ~30% and reduced recurring incidents by ~40% through structured problem management, automation, and proactive reliability practices.
- Executed off-hours releases, patches, and maintenance with platform and application teams, ensuring 98% deployment success rate and zero major production incidents.
- Led migration of KYC applications to Red Hat OpenShift, enhancing scalability, deployment consistency, and infrastructure efficiency while maintaining production stability.
- Led and mentored a global team of 8 engineers, driving technical priorities, incident response standards, operational governance, and engineering accountability.
- Designed and implemented observability with Grafana and Prometheus, cutting MTTD by ~50% and enhancing incident detection and response effectiveness.
- Established and maintained CI/CD pipelines using Jenkins and UrbanCode Deploy to improve delivery speed, consistency, and release reliability.
- Leveraged AI-assisted engineering tools including GitHub Copilot and enterprise AI platforms to accelerate scripting, debugging, development, and incident analysis within security and compliance guidelines.
Senior Analyst App Programmer Analyst
BANK OF AMERICA
Chennai, Tamil Nadu
01.2021 - 10.2022
- Stabilized 7+ production applications across Fircosoft, Informatica, Oracle, Teradata, Unix, ITRS, and Autosys ecosystems to ensure operational continuity.
- Served as Subject Matter Expert for high-tier AML and Economic Sanctions applications within Global Financial Crime Technology.
- Led incident triage, root cause analysis, and executive-level communication during time-sensitive production events.
- Applied ITIL practices across Incident, Problem, and Change Management while supporting real-time transaction processing under strict SLA and regulatory requirements.
- Executed sanctions screening, AML surveillance, and compliance workflows to support regulatory adherence and risk management.
Analyst
BANK OF AMERICA
Chennai, Tamil Nadu
02.2016 - 12.2020
- Automated compliance workflows using Unix shell scripting, reducing manual processing time by ~30%.
- Supported Fircosoft, Informatica, Oracle, Teradata, and Unix-based production platforms, ensuring system reliability and performance.
- Contributed to Disaster Recovery / Application Recovery (DR/ARC) exercises through planning, execution, validation, and documentation to enhance recovery processes.
- Played a key role in Disaster Recovery / Application Recovery (DR/ARC) exercises covering planning, execution, validation, and documentation.
- Supported Fircosoft, Informatica, Oracle, Teradata, and Unix-based production platforms.
- Trained and mentored new team members, improving onboarding efficiency and expediting production readiness.
Consultant
CAPGEMINI
Chennai, Tamil Nadu
12.2014 - 01.2016
- Utilized TransUnion CIBIL data to enhance enterprise decisioning platforms for major Indian banks.
- Developed and implemented business decision rules in DecisionCentre to optimize credit lifecycle management.
- Developed backend business logic using C# and performed advanced SQL-based data quality analysis.
- Delivered Agile solutions while collaborating with technical and business stakeholders to ensure alignment and effectiveness.
Application Developer
QUATRIS TECHNOLOGIES
Chennai, Tamil Nadu
04.2013 - 12.2014
- Developed and maintained enterprise web, desktop, and client-server applications using Microsoft .NET technologies.
- Utilized C#, ASP.NET, SQL Server, WCF services, JavaScript, HTML/CSS to develop and enhance database-driven application components.
- Executed requirements analysis, development, testing, deployment, debugging, and customer support to ensure seamless application functionality.
Software Developer
BOSCO SOFT
Chennai, Tamil Nadu
01.2012 - 01.2013
- Developed web and desktop applications with ASP.NET, C#, SQL Server, Oracle, JavaScript, HTML/CSS, ASP.NET MVC, jQuery, DevExpress/XtraReports, and Crystal Reports to enhance user experience and functionality.
- Contributed to application development and database components, streamlining reporting, deployment, troubleshooting, and delivery for customer-facing solutions.
- Developed and maintained scalable web applications using JavaScript frameworks.
- Collaborated with cross-functional teams to define project requirements and deliver high-quality software solutions.
- Implemented automated testing procedures to enhance code quality and reduce deployment time.
Education
Master of Computer Applications -
IGNOU
Yellagiri, Tamil Nadu 04.2001 -
Bachelor of Computer Applications (BCA) -
IGNOU
Yellagiri, Tamil Nadu05-2009
Post Graduate Diploma in Information Technology (PGDIT) -
Bosco Institute of Information Technology
Yellagiri, Tamil Nadu05-2009
Skills
AWS
Microsoft Azure
Docker
Jenkins
Prometheus
Platform reliability engineering
Incident management
Change management
Release management
Disaster recovery planning
Team leadership
Operational governance
Mentorship
Capacity management
Stakeholder communication
Certification
Microsoft Azure AI Engineer Associate
AWARDS
NASSCOM Certificate of Appreciation – “Homelink Network System”, DC India Performance Award – TransUnion
Timeline
Senior System Operations Engineer
WELLS FARGO
10.2022 - Current
Senior Analyst App Programmer Analyst
BANK OF AMERICA
01.2021 - 10.2022
Analyst
BANK OF AMERICA
02.2016 - 12.2020
Consultant
CAPGEMINI
12.2014 - 01.2016
Application Developer
QUATRIS TECHNOLOGIES
04.2013 - 12.2014
Software Developer
BOSCO SOFT
01.2012 - 01.2013
Master of Computer Applications -
IGNOU
04.2001 -
Bachelor of Computer Applications (BCA) -
IGNOU
Post Graduate Diploma in Information Technology (PGDIT) -
Bosco Institute of Information Technology