Microsoft office
THOMAS LOUIS
Customer Success
Bengaluru
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Customer Success
Indigo Airlines
07.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
Manager - Customer Success and Evangelization
Flurn Technologies Private Limited
03.2022 - 01.2023
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager - Operations Control Center
Furlenco - Award Winning Furniture On Rent
01.2017 - 04.2022
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
- Assisted in the development of long-term goals for the department, aligning them with organizational objectives.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels.
Executive Assistant - Airport Customer Success
Indigo Airlines
03.2014 - 01.2017
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Answered high volume of phone calls and email inquiries.
Education
High School Diploma -
St Joseph's Indian Composite Pre-university
Bengaluru, India 04.2001 -
High School Diploma -
St Joseph's Indian High School
Bengaluru, India 04.2001 -
Skills
Product and service knowledge
Task Delegation
Employee Scheduling
Cost Reduction
Customer Relations
Strategic Planning
Staff Training and Development
Conflict Resolution
Software
Microsoft Word
Microsoft PowerPoint
Timeline
Assistant Manager - Customer Success
Indigo Airlines
07.2023 - Current
Manager - Customer Success and Evangelization
Flurn Technologies Private Limited
03.2022 - 01.2023
Assistant Manager - Operations Control Center
Furlenco - Award Winning Furniture On Rent
01.2017 - 04.2022
Executive Assistant - Airport Customer Success
Indigo Airlines
03.2014 - 01.2017
High School Diploma -
St Joseph's Indian Composite Pre-university
04.2001 -
High School Diploma -
St Joseph's Indian High School
04.2001 -