Thomas Sagayalaser

• Leading multiple LOBs with revenue of ~ 20 million INR per month through managing International and Domestic clients (Voice & Non voice)
• To monitor operational procedures that includes operations, problem reporting/management, SLA compliance through continuous monitoring of service levels and reporting, monitoring contractual / performance metrics and business continuity strategies
• Accountable for ensuring and proactive correction of processes in case of non-compliance. The KRAs covers managing operations, client communication, risk and issue management
• Responsible for the alignment of IT services to meet and where possible exceed the expectations of the business and its external clients and encourage and develop a first-class service delivery culture within the client's TAT (Turn around time)
• Shown consistent increase in RPU (Revenue per unit) which directed to a positive impact on overall revenue | successfully done transition and incubated multiple new clients on board

Contact : Srinivasan E

• Was handling International (US) clients on Property & Causality Insurance | Health Care enrollments | Accounts Receivables & Payables | Motor Insurance..
• Setting up and managing a delivery team | Ensuring smooth migration of business processes from Incumbent or client site
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Increased profit by streamlining operations.
• Responsible for ensuring compliance to HIPAA and procedures of the client and Solartis and or Budgeting and P&L for all rolled up business processes

Contact : Venkat Jeganathan

• Lead a LOB with revenues at ~ 7 million INR per month
• Voice & Non voice Banking
• Process Managed - KYC | Retail & Commercial Account Opening | Loan against Securities