TIMOTHY JONAN
Product & Process Compliance Specialist
Summary
A Quality and Process Excellence professional with an experience in generating quality insights and recommendations for process improvement and standard procedure enhancement. A goal oriented person with an objective to utilize the knowledge and skills, accumulated through the work experience, and add value to the organization by observing for improvement opportunities and work towards bridging gaps. Employs customer centric approach with an attention to detail towards work to meet expectations, through effective communication and delivering of value.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
2
2
Certificates
Work History
Sr. Product Compliance Associate
Amazon Development Centre India Pvt. Ltd.
03.2023 - Current
- Responsible for generating insights through audits performed on the Product Quality - customer (seller) appeal investigations data.
- To check for standard procedure compliance, observe for process gaps, trends and customer appeal behavior and raising recommendations in order to enhance their appeal experience and avoid negative experiences.
- Generated quality insights, with process improvement approach, that aimed for policy and process improvement, bridging the SOP gaps and sought to reduce cost to quality. This was done in collaboration with Insights Program Managers and Stakeholders.
- Proactively dispositioned for cross-skilling at multiple programs that were inter-disciplinary in nature under the organization in order to help management achieve organization's weekly goals.
- Approached work with customer obsession and worked backward from the customer experience.
- Owned business tasks such as weekly business report generation, training new hires and mentoring them.
Catalog Specialist - I
Amazon Development Centre India Pvt. Ltd.
Hyderabad, Telangana
02.2022 - 03.2023
- Responsible for performing investigation audits to validate investigator adherence to standard procedures.
- Owned additional reporting tasks such as weekly business report generation, allocating weekly audits to the team and creating weekly audit report flash for the consumption of higher leadership.
- Undertook ad-hoc requests from leadership and stakeholders to help them achieve their business goals by performing dive deeps on various sellers and provided data points on seller behavior and their inventory in context to the policies. These ad-hoc tasks were often performed to help improve the seller's sales and appeal experience in Amazon.
Solopreneur/Teacher
Tim The Teacher
08.2020 - 05.2021
- A niche project - "Basic Music Theory" was curated and executed during the Covid-19 to better utilize my quarantine time and skills to add value to the customers that were eager to learn Music Theory.
- This course was curated according to the needs and expectations given by the registrants.
- Successfully achieved a 30% conversion rate after the mega-webinar conducted towards the end of the course.
- Handled customer support through automation tools and maintained a community group.
Intern
Youth for Christ
09.2019 - 05.2020
- Data Entry on MS Excel.
- Paper presentation was a key aspect of the internship to develop good presentation skills.
- Played an integral part in working on a project called ‘Thematic Memory Verses (TMV)' by handling communication with the stakeholders.
Education
Bachelor in Technology -
10.2014 - 12.2019
GPA: 61.18%
Intermediate Education -
06.2012 - 04.2014
GPA: 66.6%
High School - undefined
04.2009 - 04.2012
GPA: 9.0
Skills
Interpersonal Skills: Skillful
Certification
Lean Six Sigma green Belt Certification Programme - KPMG
Hobbies
- Avid Reader
- Music Composer/Producer
Timeline
Lean Six Sigma green Belt Certification Programme - KPMG
08-2025
Sr. Product Compliance Associate - Amazon Development Centre India Pvt. Ltd.
03.2023 - Current
Catalog Specialist - I - Amazon Development Centre India Pvt. Ltd.
02.2022 - 03.2023
Google Data Analytics Professional Certificate
08-2021
Solopreneur/Teacher - Tim The Teacher
08.2020 - 05.2021
Intern - Youth for Christ
09.2019 - 05.2020
St. Mary's Engineer College - Bachelor in Technology,
10.2014 - 12.2019
Little Flower Junior College - Intermediate Education,
06.2012 - 04.2014
Johnson Grammar School - High School,
04.2009 - 04.2012
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