TIMSY VERMA
CA Manager Automated Operations
WEST DELHI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
CA Manager
Ericsson India Global Services Private Limited
3 2021 - Current
- Automated operations managing
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Cross-trained existing employees to maximize team agility and performance
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Onboarded new employees with training and new hire documentation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Cloud Tech Support Specialist
Accenture Pvt Limited
04.2020 - 02.2021
- Data Centre SAP international project working as an L3 , was managing configuration items , CM window , L2 L1 team technically and managing their shift schedules
Senior Network Specialist
IBM India Pvt Limited
08.2017 - 03.2020
- Working in 24*7 environment was managing multiple DC environment on AXA project providing them operational support , upgrades and network improvement
Cloud Network Manager
Reliance Industries Ltd.
04.2016 - 07.2017
- Data center management responsible for equipment maintenance tasks such as managing and installing custom upgrades for customers; replacing cables, components and accessories; maintaining records and drawing schematics of center to detail what equipment is to be installed, managing RSA VPN clients, IPSEC S2S tunnel configuration and management.
Senior Administrator
Wipro Limited
11.2015 - 04.2016
- Looking after PAN INDIA Vodafone MPBN project, troubleshooting on various network devices, escalating to circle transmission teams, handling customer request, implementing new solution to existing network, worked on 3g and 4g implementation plan
- Upgrades and health monitoring of devices and providing 24*7 support to network tickets.
Network Engineer
Ericsson Pvt Limited
09.2010 - 10.2015
- Working in 24*7 environment working on PAN India MPBN project , maintain ticket SLA , upgrades , ticket management , RCA , incident and change management
Education
Masters - Operations Management
IMT
Ghaziabad 07.2010 - 07.2012
Graduation - Electrical, Electronics And Communications Engineering
PTU
Chandigarh 08.2006 - 07.2010
Skills
Routing and Switching Technology
Timeline
Cloud Tech Support Specialist
Accenture Pvt Limited
04.2020 - 02.2021
Senior Network Specialist
IBM India Pvt Limited
08.2017 - 03.2020
Cloud Network Manager
Reliance Industries Ltd.
04.2016 - 07.2017
Senior Administrator
Wipro Limited
11.2015 - 04.2016
Network Engineer
Ericsson Pvt Limited
09.2010 - 10.2015
Masters - Operations Management
IMT
07.2010 - 07.2012
Graduation - Electrical, Electronics And Communications Engineering
PTU
08.2006 - 07.2010
CA Manager
Ericsson India Global Services Private Limited
3 2021 - Current
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