Tindu Scaria
Chennai
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over FOUR years of guest service experience in hospitality industry.
Overview
7
7
years of professional experience
Work History
Guest Relations Executive
Travel Food Services-Chennai International Airport
03.2022 - Current
- Greeting, engaging With registering Gusts at reception.
- communicating with gust.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Consistently exceeded sales targets by upselling additional services, enhancing overall revenue generation.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Managed and improved customer service functions for reception and lounge areas.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Maintained consistent positive customer feedback.
Ticketing Agent
AL BADAR TOURS AND TRAVELS
11.2016 - 06.2018
- Dealing with customer queries and complaints.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Sold, printed, and issued tickets to guests.
Education
IATA AIRPORT OPERATIONS -
IATA TRAINING & DEVELOPMENT INSTITUTE
BSC AIRLINE TOURISM&HSPTALITY MGT -
AIROCIS COLLEGE OF AVIATION
01.2015
HIGHER SECONDARY SCEINCE -
KERALA BOARD
01.2012
Skills
- GOOD COMMUNICATION
- TIME MANAGEMENT
- CUSTOMER SERVICE
- ACTIVE LISTENING
- ABILITY TO READ CUSTOMER BEHAVIOUR
- ABILITY TO WORK UNDER PRESSURE
- LANGUAGE PROFICIENCY
Languages
MALAYALAM
ENGLISH
TAMIL
Foreign Languages
ENGLISH, FLUENT
Personal Information
- Age: 29
- Height: 169
- Passport Number: V 6894619
- Father's Name: A K BABU
- Date of Birth: 07/07/1994
- Gender: FEMALE
- Nationality: INDIAN
Timeline
Guest Relations Executive
Travel Food Services-Chennai International Airport
03.2022 - Current
Ticketing Agent
AL BADAR TOURS AND TRAVELS
11.2016 - 06.2018
IATA AIRPORT OPERATIONS -
IATA TRAINING & DEVELOPMENT INSTITUTE
BSC AIRLINE TOURISM&HSPTALITY MGT -
AIROCIS COLLEGE OF AVIATION
HIGHER SECONDARY SCEINCE -
KERALA BOARD