Tiyagraj S
Chennai
Summary
Dynamic Business Process Lead with a proven track record at Tata Consultancy Services, excelling in process improvement and people management. Enhanced customer satisfaction through effective quality monitoring and training initiatives. Skilled in SAP and client management, consistently achieving high productivity and operational excellence. Recognized for driving significant improvements in service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Process Lead (Team Leader)
Tata Consultancy Services Ltd
Chennai
06.2021 - Current
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Retiree Services - Pension payment processing, 401K (Defined contribution), NRA Taxation, Client reporting.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Operation Specialist
State Street HCL Private Ltd
Chennai
08.2019 - 05.2021
- Part of Transition of Billing process from previous JV partners of State Street Bank.
- Motivate and train resources to cope up with Remote transition.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Achieve Quality and Service standards along with SLA.
- Motivated and trained employees to maximize team productivity.
- Fund Reconciliation and Fund Management (Addition and Deletion of funds).
- Conducted regular audits of operational procedures, recommending adjustments as needed for optimal efficiency.
- Global Market Values of Custodian services, Asset Based charges, monthly NAV update.
- Total Transactions report – Trade before data, Corporate Action, Cancel trade, Collateral trade.
- Updating all types of Custodian Service Fees report & Valuation report of funds.
- Run final Comparison report and Pre-Invoice reports.
- Grown up knowledge to next level by taking initiative in holding a pilot project.
- Taken Transition training from previous JV team and formed separate team using training and awarded with best Specialist.
Senior Process Associate
McKinsey & Company
Chennai
03.2017 - 07.2019
- Led a team of 12 members to ensure the timely processing of invoices and expense reports.
- Implementing new initiatives and process improvements for the benefit of members, and also for the betterment of the process.
- Allocating daily jobs and workloads ensures efficient and effective delivery of services, and monitoring the performance of team members.
- Communicate and enforce adherence to firm policies and guidelines among team members.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target, or above expectations.
- Invoice processing, travel and expense reimbursement for consultants across all Asia offices.
- Analyze duplicate submissions of expenses reimbursed to consultants, and debit accordingly from their payroll.
- Time sheet process.
- Awarded the Best Performer Award for dedicated performance, highest productivity, and zero errors.
Senior Process Associate
Capgemini Business Services (I) Ltd
Chennai
08.2011 - 03.2017
- Managed critical projects, successfully meeting deadlines, while maintaining high-quality outputs.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Streamlined processes by identifying inefficiencies and implementing solutions to enhance productivity.
- Accounts Payable - Processing invoice received in workflow.
- Performed quality assurance on journal verification and posting of journals in SAP.
- Vendor allocation, reconciliation, and three-way match.
- Query handling through emails and phone calls raised by clients.
- Accounts Receivables: Processing claims on time and uploading in SAP.
- Invoice submission in the customer portal, and remittances follow-up for the bank statement received.
- Reconciliation of Customers' Statements of Accounts (SOA).
- Payments follow up for unapplied receipts, invoice copy extraction from SAP, claim download from the customer portal, and claim follow up as per SLA, and match-off analyzing.
- Master Data Management and month-end closing: Met month-end reporting objectives and deadlines.
- Ad hoc entries, weekly and monthly reporting.
- Posting of journals such as Provision, Write-off, Reclassification, Account Transfer, Cost Center Transfer, Prepayment, and Reversal into SAP.
- Playing a vital role in the overall support process and ensuring a smooth and successful month-end closing.
Project Associate
RR Donnelley
Chennai
01.2011 - 07.2011
- Refunds, 402G, 5500, 401K.
- Processing retirement funds, like Pension, Provident Fund by using the details provided by client.
- Preparing and processing Forms related to Provident Funds.
- Preparing Final statements of applicant.
Education
MBA - Finance
Annamalai University
Vellore, IndiaB.Com - Accounting
Voorhees College
Vellore, IndiaSkills
- People management
- Process improvement
- Data Monitoring and Quality Reporting
- Client and SLA Management
- Accounts Payable and Receivable
- Travel and Expense Reimbursement
- Master Data Management and Month-End Closing
- Billing and Fund Accounting
Certification
SAP Certified Application Associate in SAP Business One 8.8
Languages
- Tamil
- English
- Hindi
Accomplishments
- Completed a Kaizen project to reduce errors and save time in the process, and received a Six Sigma Yellow Belt Certificate
- Got several awards for best performance, such as the Hall of Fame, Spot Award, Quarterly Individual Award, and Armor Award
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Business Process Lead (Team Leader)
Tata Consultancy Services Ltd
06.2021 - Current
Operation Specialist
State Street HCL Private Ltd
08.2019 - 05.2021
Senior Process Associate
McKinsey & Company
03.2017 - 07.2019
Senior Process Associate
Capgemini Business Services (I) Ltd
08.2011 - 03.2017
Project Associate
RR Donnelley
01.2011 - 07.2011
MBA - Finance
Annamalai University
B.Com - Accounting
Voorhees College
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