TONMOY DUTTA
Bardhaman,WB
Summary
Continuing as Branch Manager with a proven track record at HDFC BANK LTD, adept in branch operations management and fostering customer relationships. Spearheaded initiatives that significantly enhanced service quality and team skill development, achieving notable revenue growth. Excels in sales management and staff leadership, demonstrating an exceptional work ethic and communication skills.
Qualified in all MDRT since joined HDFC BANK LTD.
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
12
12
years of professional experience
Work History
Branch Manager
HDFC BANK LTD
01.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
ICICI Bank
06.2015 - 01.2023
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Sales Development Manager
HDFC Life
02.2013 - 06.2015
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Facilitated cross-functional collaboration between sales, marketing, product development, and customer success teams for seamless execution of company-wide initiatives.
Education
MBA - MBA in Finance & Marketing
Intech Institute Of Business Mgt, Bangalore Univ.
Bengaluru, India10-2009
BBA - B.B.A. (Marketing)
Burdwan Raj College, Burdwan University
Bardhaman, India10-2006
ISCE - Commerce
A.G. Church School
Durgapur, India05-2003
ICSE -
Holy Rock School
Bardhaman, India05-2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Verbal/written communication
- Staff management
- Cash handling
- Team player
- Training and development
- Sales management
- Business development
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Branch Manager
HDFC BANK LTD
01.2023 - Current
Branch Manager
ICICI Bank
06.2015 - 01.2023
Sales Development Manager
HDFC Life
02.2013 - 06.2015
MBA - MBA in Finance & Marketing
Intech Institute Of Business Mgt, Bangalore Univ.
BBA - B.B.A. (Marketing)
Burdwan Raj College, Burdwan University
ISCE - Commerce
A.G. Church School
ICSE -
Holy Rock School
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