Tonya M. Wentzel
Indianapolis
Summary
Reliable, punctual and detail-oriented Manager who possesses an excellent work ethic with more than 15 years in the service industry. Areas of expertise include: inventory control, cash management, employee training and exceptional customer service.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Team Leader
FedEx
Indianapolis
01.2021 - Current
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Manager
Tuchman Cleaners
Zionsville
10.1998 - 07.2019
- Organized, monitored and logged clothing into inventory on a day-to-day basis
- Perform management functions such as supervision of staff, scheduling and inventory control
- Facilitated training of new hires into the corporate culture and their day-to-day responsibilities
- Completed daily transactions with cash, check, credit card charges and bank deposits
- Adapted to be a quick and efficient leader taking on additional responsibilities as required
- My career with Tuchman's started as a part-time customer services representative. Within a years time, a promotion to Assistant Manager quickly followed and in 2000 was promoted to Manager of my own store.
- In 2001 an assignment to floating Manager gave the experience of working in 25 different locations.
- In 2002, Tuchman came under new management and I returned to manage my own store.
- In 2002 my store's total sales were in the $5,000.00 to $6,000.00 a week range and was ranked 17th out of 34 stores.
- Within the first year the sales growth increased to $7,500.00 a week and to date our sales are in the $12,000.00 to $14,500.00 range.
- With these consistent sales numbers, I have maintained the top store position within the corporation for the last 6 consecutive years.
- My store has consistently upheld the standards of the corporation by keeping the payroll in balance, high customer satisfaction and service, as well as, exceeding sales projections each month.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Accounting degree -
Indiana Business College
Indianapolis, IN10.1998
High School Diploma - General
Plainfield High School
Plainfield, IN01.1996
Skills
- Organized, monitored and logged clothing into inventory on a day-to-day basis
- Perform management functions such as supervision of staff, scheduling and inventory control
- Facilitated training of new hires into the corporate culture and their day-to-day responsibilities
- MSDS Chemical Training and other environmental hazards
- Completed daily transactions with cash, check, credit card charges and bank deposits
- Adapted to be a quick and efficient leader taking on additional responsibilities as required
- Customer Service
- Fire Extinguisher Training
- Conflict resolution
- Employee training
- Inventory control
- Customer service
- Team building
- Budget management
- Effective communication
- Leadership
- Issue resolution
- Team motivation
- Documentation and reporting
- Cash handling
- Goal setting
- Safety
- Quality improvement
- Safety processes and procedures
- Teamwork and collaboration
Accomplishments
- Started as a part-time customer services representative at Tuchman's. Promoted to Assistant Manager within a year and then to Manager in 2000., 2000
- Assigned as floating Manager in 2001, gaining experience in 25 different locations., 2001
- Returned to manage own store in 2002 after Tuchman came under new management., 2002
- Store's total sales in 2002 were in the $5,000.00 to $6,000.00 a week range, ranked 17th out of 34 stores., 2002
- Sales growth increased to $7,500.00 a week within the first year and currently range from $12,000.00 to $14,500.00., Current
- Maintained top store position within the corporation for the last 6 consecutive years., Current
- Consistently upheld the standards of the corporation by keeping payroll in balance, high customer satisfaction and service, and exceeding sales projections each month., Current
Timeline
Team Leader
FedEx
01.2021 - Current
Manager
Tuchman Cleaners
10.1998 - 07.2019
Accounting degree -
Indiana Business College
High School Diploma - General
Plainfield High School