T. Rahul Srinivasan
Hyderabad
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Computer Age Management Services
Hyderabad
07.2023 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Identified customer needs and proposed solutions.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Ensured that all customer queries were handled quickly and professionally.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
- Communicated effectively with team members to ensure timely response times for customers.
- Prepared detailed reports of daily activities for management review.
Education
MBA (Marketing) -
Siddhartha Institute of Science and Technology, Narapally, Hyderabad, Jawaharlal Nehru Technological University, Hyderabad
01.2021
B.Tech (Mechanical Engineering) -
Nalla Narsimha Reddy Group of Institutions, Narapally, Hyderabad, Jawaharlal Nehru Technological University, Hyderabad
01.2017
Intermediate (M.P.C) -
Sri Gayatri Jr. College, Hayathnagar, Hyderabad, Board of Intermediate Education, A.P.
01.2013
SSC -
Vani Secondary High School, Peddapalli (Dist.), School of Secondary Education, AP
01.2011
Skills
- Adaptability
- Customer Relationship Management
- Quick learner
- Customer Needs Assessment
- Issue Escalation
- Public Speaking
- Team training and development
- Marketing
- Client Engagement
- Technical Support
- Presentation Skills
- Relationship Building
- Customer Engagement
- Troubleshooting
- Customer queries
- Face time Meetings: Zoom Meeting, GoToMeeting, WebEx
Personal Information
- Father's Name: T.V. Padmanabhan
- Date of Birth: 10/08/96
- Gender: Male
- Nationality: Indian
Disclaimer
I, Rahul Srinivasan, hereby declare that the above information is true to the best of my knowledge & belief.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Customer Service Executive
Computer Age Management Services
07.2023 - Current
MBA (Marketing) -
Siddhartha Institute of Science and Technology, Narapally, Hyderabad, Jawaharlal Nehru Technological University, Hyderabad
B.Tech (Mechanical Engineering) -
Nalla Narsimha Reddy Group of Institutions, Narapally, Hyderabad, Jawaharlal Nehru Technological University, Hyderabad
Intermediate (M.P.C) -
Sri Gayatri Jr. College, Hayathnagar, Hyderabad, Board of Intermediate Education, A.P.
SSC -
Vani Secondary High School, Peddapalli (Dist.), School of Secondary Education, AP
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