Travis Ralston
Fort Wayne
Summary
Accomplished professional with extensive experience in branch management and sales strategy development. Known for building strong community relationships and enhancing customer loyalty through effective coaching and team supervision.
Overview
20
20
years of professional experience
Work History
Branch Manager
Regional Finance
Fort Wayne, IN
10.2023 - 04.2026
- Oversaw daily branch operations to ensure compliance with company policies and regulatory standards.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Trained and mentored staff in financial products, promoting a knowledgeable team environment.
- Analyzed branch performance metrics to identify areas for improvement and drive operational efficiency.
- Conducted regular performance evaluations, providing feedback to enhance employee development and productivity.
Branch Manager
OneMain Financial
Fort Wayne, IN
01.2017 - 11.2023
- Managed loan processing workflows, ensuring accuracy and timely execution of applications.
- Fostered relationships with local businesses to strengthen community engagement and support growth objectives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily branch operations to ensure compliance with company policies and regulatory standards.
- Trained and mentored staff in financial products, promoting a knowledgeable team environment.
Regional Manager
TCC Verizon
Marion, IN
03.2012 - 10.2016
- Led regional sales strategies to achieve revenue growth across multiple markets.
- Mentored and developed management teams to enhance operational efficiency and customer satisfaction.
- Implemented training programs that increased staff performance and reduced turnover rates.
- Managed inventory control systems, optimizing stock levels to meet customer demands efficiently.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Sales Manager
Huntington Communications - Verizon Wireless Retailer
Huntington, IN
05.2006 - 03.2012
- Developed and executed sales strategies to drive revenue growth and enhance customer engagement.
- Analyzed market trends to identify new opportunities and adjust sales tactics accordingly.
- Implemented inventory management systems to optimize stock levels and reduce operational costs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Established strong relationships with key clients, enhancing customer loyalty and retention rates.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ10-2017
High School Diploma -
Huntington North High School
Huntington06-2008
Skills
- Branch operations management
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Employee development
- Loan documentation
- Key performance indicators
- Upselling and cross selling
- Sales strategy development
- Operations
Timeline
Branch Manager
Regional Finance
10.2023 - 04.2026
Branch Manager
OneMain Financial
01.2017 - 11.2023
Regional Manager
TCC Verizon
03.2012 - 10.2016
Sales Manager
Huntington Communications - Verizon Wireless Retailer
05.2006 - 03.2012
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Huntington North High School