Triveni Muniraju
Bengaluru
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Overview
3
3
years of professional experience
Work History
Associate - HR Generalist
Bright Money Technology Private Limited
Bengaluru
12.2022 - Current
- Conducted new hire orientation and onboarding processes.
- Developed and maintained employee records, ensuring accuracy and confidentiality.
- Provided ongoing support to employees regarding benefits, policies, procedures and other HR related inquiries.
- Serve as the primary point of contact for employee relations issues, providing guidance on policies and conflict resolution.
- Processed paperwork for terminations, and promotions in a timely manner.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
- Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Assisted with recruitment activities such as scheduling the interview and coordinating with the candidates
- Performed payroll functions such as data entry
- Conducted exit process
Customer Success Representative
Bright Money Technology Private Limited
Bengaluru
10.2022 - 12.2022
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Investigated customer complaints and identified appropriate solutions.
- Worked on 150 tickets per day
- Maintained CSAT score of above 90%
- Published CSAT Reports to the team
- Published CPH Reports to the team
- Updated and Maintained day-to-day trackers
CS Intern
Bright Money Technology Private Limited
Bengaluru
10.2021 - 09.2022
- Published CSAT Reports to the team on daily basis.
- Published CPH Reports to the team on daily basis.
- Published Weekly Reports to the leader on a weekly basis
- Updated and Maintained the day-to-day trackers.
- Worked on 70 tickets per day.
- Resolved customer queries and provided a solution.
Education
Bachelors of Business Administration - Human Resources Management
Krupanidhi College of Commerce And Management
Bengaluru, India09-2022
Skills
- HRIS proficiency
- Background Checks
- Benefits Administration
- Employee Relations
- Payroll Administration
- Employee Surveys
- Compensation and benefits
- HR policy/procedure development
- Performance Management
- Microsoft Office Suite
- Employee Onboarding
- Confidential Document Control
- HR services
Languages
English
First Language
Kannada
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Associate - HR Generalist
Bright Money Technology Private Limited
12.2022 - Current
Customer Success Representative
Bright Money Technology Private Limited
10.2022 - 12.2022
CS Intern
Bright Money Technology Private Limited
10.2021 - 09.2022
Bachelors of Business Administration - Human Resources Management
Krupanidhi College of Commerce And Management
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