Tuhina Bhattacharjee
Customer Success Executive
Bangalore
Summary
Dedicated Customer Success professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Customer Success Executive
Explorex Technologies Pvt Ltd
03.2022 - Current
- Serve as the primary point of contact for clients, fostering strong relationships and ensuring their success in utilizing our product and services.
- Conduct regular check-ins with clients to monitor performance, address any issues or concerns, and provide proactive solutions to drive customer satisfaction
- Act as an advocate for clients within the company, offering feedback and insights to help inform product enhancements and improve overall customer experience
- Collaborated with cross-functional departments to optimize customer success processes and ensure seamless customer onboarding
Education
MBA - Marketing
Assam Downtown University
Assam 04.2001 -
Bachelor of Commerce
Assam University
Assam04.2016
Commerce
Assam Higher Secondary Education Council
Assam04.2013
Skills
Customer Retention
Strategy Development
Customer Success
Product Upselling and Cross selling
Product Onboarding
Timeline
Customer Success Executive
Explorex Technologies Pvt Ltd
03.2022 - Current
MBA - Marketing
Assam Downtown University
04.2001 -
Bachelor of Commerce
Assam University
Commerce
Assam Higher Secondary Education Council