TUIREISHUNG VS

Note: Joined via Affluent Global Services Pvt. Ltd. (May 2022 – Jul 2023); absorbed onto LTIMindtree payroll from Aug 2023. (Project : Sundyne)

• Integrated and administered SolarWinds and Cisco Meraki for real-time network monitoring, enabling proactive detection and resolution of network issues across LAN/WAN environments.
• Provided 24/7 rotational infrastructure support within NOC team, ensuring uninterrupted service and rapid response to issues.
• Performed L1 triage and basic troubleshooting of network connectivity and performance issues; escalated to L2/L3 with detailed incident documentation.
• Logged, tracked, and managed incidents in ServiceNow, maintaining accurate records and facilitating seamless shift handovers.
• Coordinated with cross-functional IT teams during priority incidents and escalations, facilitating timely resolutions and adherence to SLA targets.
• Managed user access, security groups, and permissions using ARS (Access Request System) and Windows Server Active Directory.
• Administered Exchange mailboxes and distribution lists via Exchange Admin Center, resolving access issues for end users.
• Diagnosed and remediated MECM patching failures, maintaining system compliance across managed endpoints.

• Delivered Tier 1 technical support for university faculty and students, enhancing user experience with Learning Management Systems (LMS) and remote proctoring platforms.
• Supported ERP and SIS portals, resolving access issues, password resets, and user account management requests.
• Administered user accounts across platforms including Windows Server Active Directory and Google Admin Console.
• Achieved timely incident resolution through adherence to established procedures and maintenance of comprehensive support documentation.