Tulika Singh
Customer Support Excutive
Ghaziabad
Summary
Diligent Customer Support Executive with experience managing phone, online and consultative communications with customers. Built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
Morpheus BlueBell
2020.11 - 2023.12
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Customer Support Executive
Computer Links
2018.12 - 2020.10
Customer Support Executive
ICICI Bank
2016.11 - 2018.12
Education
Bachelor of Arts -
RG Degree College
Meerut, India 2001.04 -
High School Diploma -
RG Inter College
Meerut, India 2001.04 -
Skills
- Customer Inquiry Management (CIM)
- Complaint Handling
- Complaint resolution
- Front-end supervision
Timeline
Customer Support Executive
Morpheus BlueBell
2020.11 - 2023.12
Customer Support Executive
Computer Links
2018.12 - 2020.10
Customer Support Executive
ICICI Bank
2016.11 - 2018.12
Bachelor of Arts -
RG Degree College
2001.04 -
High School Diploma -
RG Inter College
2001.04 -
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