Cricket
Tungish Mitra
Regional Academic Excellence Expert
SILIGURI,WEST BENGAL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated and talented educational technology specialist driven to inspire others to pursue academic and personal excellence.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Regional Academic Excellence Expert
LEADERSHIP Boulevard Pvt Ltd
Siliguri, West Bengal
01.2022 - 08.2022
- Exceeded goals through effective task prioritization and great work ethic.
- Impactful Training of Principals, Coordinators and Teachers of partnered schools
- Conducted successful product demo in 55 schools, Teacher orientation in 43 schools and Parent Orientation in 38 schools.
- Successfully closed first business deal of deal Value Rs. 2000000 within first 2 months
- Activated 12 Area Sales Manager through trainings and strategy deployment with successful deal closures worth Rs. 8 crore
- Conducted 10 successful Key Decision Maker Workshops on topics like "Making Children Future Ready" and "21st Century Skills" across multiple locations in East Zone
- Lead projects like RAEE Readiness with 95% conversion ratio
- Impactful Training delivery to sales team members and new joiners
REGIONAL ACADEMIC HEAD
TATA CLASSEDGE (A Division of TATA Industries)
Siliguri, WEST BENGAL
07.2018 - 01.2022
- Impactful Training of Principals, Coordinators and Teachers of partnered schools
- Spot upsell / cross- sell opportunities in region
- Maintaining ISO documentation and timely auditing to ensure adherence
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Accomplished Uninterrupted Usage of TCE products during entire pandemic across 47 schools.
- Played Key Role in Developing and implementing performance improvement strategies and plans to promote continuous improvement.
- Training operations and Training design
- Developed Virtual Training mastery module for teachers
DT Centre Executive
PLADA INFOTECH Pvt. Ltd
Durgapur, West Bengal
03.2017 - 12.2017
- Performed successful working within tight deadlines and fast-paced atmosphere.
- Handled 100 calls per day to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Winner of Form Filling Activity in East Zone for Q1 and Q2
RETURNS MANAGEMENT SPECIALIST
FLIPKART INTERNET PRIVATE LIMITED
BANGALORE, KARNATAKA
09.2014 - 01.2016
- RESOLVED 200 CASES PER DAY
- OUTBOUND TECHNICAL T/S AT L2 LEVEL FOR LAPTOPS, WINDOWS OS, ROUTERS, MOBILE DEVICES
- OUTBOUND SUCCESSFULLY CONNECTED TO 150
- Improved operations through consistent hard work and dedication
- Increased customer satisfaction by resolving issues
- Collaborated with team members to achieve target results
Education
Bachelor of Technology - Information Technology
DIATM
Durgapur, West Bengal 09.2010 - 06.2014
Skills
Team Leader
Product Training
Team Strategy formation
Training operations
Customer Experience and Customer Satisfaction
Product Management
Relationship building
E-Learning
Learning and Development Delivery
Accomplishments
- Financial (04/2020 - 03/2021) Accomplished Revenue Generation through Upsell/Cross-sell of 2LPA in FY 2020-2021
- Fast Track Promotion (07/2018 - 12/2018) First Person in TATA CLASSEDGE History to get promoted to Company Payroll with 5 months
- Milestone Achievement (09/2014 - 12/2014) Promoted within First 3 months of probation period to Senior Escalations Team at Flipkart Internet Private Limited Functional (01/2019 - 03/2020)
- Trained 1000+ teachers with average feedback score of 4.88/5
Certification
L2S Knowledge
Interests
Singing
Drawing
Timeline
Skill Assessment- Self Recorded Demo
07-2022
L2S Knowledge
05-2022
Regional Academic Excellence Expert
LEADERSHIP Boulevard Pvt Ltd
01.2022 - 08.2022
Certified in Front End Development from Udemy
10-2021
REGIONAL ACADEMIC HEAD
TATA CLASSEDGE (A Division of TATA Industries)
07.2018 - 01.2022
DT Centre Executive
PLADA INFOTECH Pvt. Ltd
03.2017 - 12.2017
RETURNS MANAGEMENT SPECIALIST
FLIPKART INTERNET PRIVATE LIMITED
09.2014 - 01.2016
RDBMS Design with DB2 from IBM
06-2013
Bachelor of Technology - Information Technology
DIATM
09.2010 - 06.2014