Tushar Behalpade
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Sr.Software Support Engineer
MasterSoft ERP Solution Pvt. Ltd.
Nagpur
08.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Measured project performances and identified areas for improvement.
- Collaborated with cross-functional teams to achieve project goals in a timely and effective manner.
- Managed and implemented project budget and requirements.
- Worked well independently and also with others.
- Provided project updates to stakeholders and supervisors.
- Worked to find the most suitable solutions for issues.
- Lead process-improvement focus groups as part of the University initiative to achieve functional design within it's user systems.
Jr Software Support Engineer
Mastersoft ERP Solution
Nagpur
07.2019 - 07.2020
- Identified issues, analyzed information and provided solutions to problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted clients with monitoring all software implementation lifecycles.
- Performed various tests on processes and prepared documents.
- Presented project information and status updates to customers and fielded concerns.
- Determined proper methodologies and procedures to use based upon project specifications.
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Customer Service Representative
Intelnet Global Serco BPO
Aurangabad
01.2016 - 06.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Engineering Technology - Electrical Engineering
MPCE ( RTMNU )
Bhandara 06.2016 - 04.2019
Diploma - Electronic And Telecommunication Engineering
SSPS ( MSBTE )
Bhandara 06.2012 - 05.2015
Skills
Report preparation
undefinedCertification
IAPM - Certified Junior Project Manager
Timeline
IAPM - Certified Junior Project Manager
10-2022
Sr.Software Support Engineer
MasterSoft ERP Solution Pvt. Ltd.
08.2020 - Current
Jr Software Support Engineer
Mastersoft ERP Solution
07.2019 - 07.2020
Bachelor of Engineering Technology - Electrical Engineering
MPCE ( RTMNU )
06.2016 - 04.2019
Customer Service Representative
Intelnet Global Serco BPO
01.2016 - 06.2016
Diploma - Electronic And Telecommunication Engineering
SSPS ( MSBTE )
06.2012 - 05.2015
PMP - Project Management Professional
CAPM - Certified Associate in Project Management
Licensed [Job Title] - [Timeframe]
CBAP - Certified Business Analysis Professional
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