Tushar Kumbhar
Navi Mumbai
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
Work History
Team Leader
Justdial Limited
Navi Mumbai
11.2021 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Generating leads and converted them into paid clients.
- complete monthly team and individual targets in good manner.
Area Manager - Risk and Fraud Control
Delhivery Pvt. Ltd
Mumbai
03.2021 - 11.2021
- Monitored customer activity for suspicious behavior or anomalies.
- Conducted investigations into potential fraudulent activities and reported findings to senior management.
- Provided guidance and training on fraud prevention techniques to staff members.
- Investigated customer complaints regarding suspected fraudulent activities.
- Managing HUB & Warehouse facility.
- Conducting Audit on large scale.
Area Manager of Operations
Lynk Logistics
Mumbai
09.2019 - 11.2020
- Generation of leads and converting them into clients.
- Plan and implement the overall sales and marketing strategy.
- Suggest solutions for process improvements.
- Build and maintain good relationship with vendors.
Team Leader Manager
Delhivery Pvt. Ltd
Navi Mumbai
09.2018 - 09.2019
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Recruited, trained, and supervised new staff members.
Education
Diploma in Electronics Engineering - Electronics Technology
Dr. D. Y. Patil Polytechnic
Nerul06-2016
Skills
- Technical Support
- Client Service
- Complaint resolution
- Mentoring
- Coaching
- Team Supervision
- Work Planning
- Team motivation
- Performance Improvement
- Issue Resolution
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Accomplishments
- Have been rewarded for The Best Distribution Centre in Maharashtra.
- Have been rewarded for The Best Team Leader from Senior Manager.
- Have been rewarded for 100% Closure from Snapdeal client.
Timeline
Team Leader
Justdial Limited
11.2021 - Current
Area Manager - Risk and Fraud Control
Delhivery Pvt. Ltd
03.2021 - 11.2021
Area Manager of Operations
Lynk Logistics
09.2019 - 11.2020
Team Leader Manager
Delhivery Pvt. Ltd
09.2018 - 09.2019
Diploma in Electronics Engineering - Electronics Technology
Dr. D. Y. Patil Polytechnic
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