Tushar Nikam
Pune
Summary
Results-driven Senior Analyst at Phreesia with expertise in data analysis and stakeholder communication. Successfully enhanced healthcare outcomes through insightful report generation and software implementation. Proven ability to train users and improve operational efficiency, consistently delivering impactful solutions that align with organizational goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior Analyst
Phreesia
Pune
12.2022 - Current
- Analyzed patient data to identify trends and improve healthcare outcomes.
- Developed reports to support decision-making for clinical operations teams.
- Collaborated with cross-functional teams to enhance software tools and user experience.
- Monitored system performance and recommended improvements for efficiency.
- Conducted research on industry standards to inform strategic initiatives and policies.
- Presented findings to stakeholders to drive informed business decisions effectively.
- Maintained documentation of processes and procedures for compliance purposes.
- Led meetings with stakeholders to discuss objectives and budgets.
- Drafted documents that outlined processes, procedures, and best practices.
- Developed training materials for end users.
- Identified needs of customers promptly and efficiently.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Coordinated implementation projects across multiple departments for timely delivery.
- Provided training and support to end-users on new software solutions.
- Conducted training sessions for users on how to use the newly implemented software program.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Implemented customizations according to customer specifications while adhering to established coding standards.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
Customer Care Specialist
Veritas Technologies LLC
Pune
12.2017 - 12.2022
- Provided exceptional customer support via phone and email communications.
- Resolved customer inquiries using internal knowledge base and CRM tools.
- Collaborated with cross-functional teams to address complex customer issues.
- Educated clients on product features and best practices for usage.
- Maintained accurate records of customer interactions in the database system.
- Analyzed customer feedback to identify areas for service improvement.
- Facilitated communication between customers and technical support teams as needed.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Generated reports based on customer data to identify trends and areas of improvement.
- Resolved billing and service issues for customers.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Provided technical assistance to users via phone, email, and chat support.
- Trained new staff on customer service protocols and support tools effectively.
Senior Advisor
Sears IT and Management Services (India) Pvt. Limited
Pune
10.2015 - 12.2017
Education
Bachelor of Commerce -
Janardan Rai Nagar Rajasthan Vidyapeeth
Rajasthan 10.2013 - 10.2018
Skills
- Data analysis
- Report generation
- Software implementation
- Forecasting methods
- Performance monitoring
- Stakeholder communication
- Training development
- Report preparation
- Customer relationship management
Timeline
Senior Analyst
Phreesia
12.2022 - Current
Customer Care Specialist
Veritas Technologies LLC
12.2017 - 12.2022
Senior Advisor
Sears IT and Management Services (India) Pvt. Limited
10.2015 - 12.2017
Bachelor of Commerce -
Janardan Rai Nagar Rajasthan Vidyapeeth
10.2013 - 10.2018