Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tushar Shridhar Pawar

Mira Road (E)

Summary

A responsible and challenging position that will allow me to express my abilities, skills and sense of dedication towards my duties with a sole aim of contributing towards the progress of the organization. Currently looking for a suitable position that offers career advancement opportunity to develop both personally and professionally.

Overview

10
10
years of professional experience

Work History

Application Support Engineer

ComUnus Technologies Pvt Ltd.
Mumbai
06.2024 - 04.2025
  • Support for SHL AOB Module, Sales Activity Management System, MY Zindagi Application, Pragati AOB Module, Solvo Ticketing and Reports.
  • Define, Monitor and Manage Service level agreements, key performance indicators and Operational metrics to measure the performance and effectiveness of production support activities.
  • Provide Training and guidelines to End User for new Application and Features.
  • Identifying, analyzing and resolving issues that raised by End Users.
  • Daily sanity check for application and Monitoring of Incidents raise by Users, Attending daily standup meetings with teams, Handling escalation and severity issues, Co-ordination with users and internal Team And Development team for resolution.
  • Working closely with development teams to address issues and implement solution.
  • Monitoring application performance and identifying potential issues before they impact users.
  • Maintaining positive working relationships with other team members.
  • Provide timely and efficient technical support to end-user, addressing their queries and Production related Issues.
  • Prioritize escalated incident based on their severity and impact. Investigate the incidents analyze service-logs, communication-logs to perform SQL operation as per User requirements.

Application Support Analyst

Neo Soft Technologies Pvt Ltd.
Mumbai
07.2022 - 07.2023
  • Support for Self Service Portal, Vendor Portal and Store Inventory Management Plus Portal, Sampark Ticketing tool and Reports.
  • Ensure the smooth and Efficient Operation of application by troubleshooting issue, Providing User support and maintain stability.
  • Communicate effectively with users, both technical and non-technical to ensure clear understanding and resolution of issues.
  • Train and Guide users on new application and features.
  • Work Collaboratively with other IT Teams and Network Teams to resolve Issues.
  • Establish and Maintain Incident Management Processes, procedures and escalation path to ensure effective resolution.

Technical Support Executive

Cosine Solutions
Mumbai
06.2019 - 06.2022
  • Support for Retail Management System, Warehouse Management System, Store Inventory Management System, Oracle Retail Sales Audit and Point of Sales System.
  • ID Creation, Deletion & Modification as per User request.
  • Flow Invoices from Retek to OFIN, Creation of New Stores in Retek system, Deletion of Invoice & Work Experience Matching of Invoice, To Creation.
  • Night Monitoring, SOD Monitoring & HM Store SOD, F&V files Check Daily, BOL Tracker Report, SOD Process, ARS Monitoring, Working on Approx. Flowing data Using batches, Resolving E-waybill related issues, Flowing SOD Daily Data in system.
  • Collect and Compile sales data from various retails channels, including in-store and online transaction.
  • Ensuring the system is functioning correctly, troubleshooting issues and following security procedures.
  • Network connectivity issue, payment processing issues, Cash Drawer Issues, Barcode Scanner Failures, printer jam or Issues.

Technical Support Executive

Team HR
Mumbai
11.2018 - 05.2019
  • Support for Retail Management System, Warehouse Management System, Store Inventory Management System, Oracle Retail Sales Audit and Point of Sales System.
  • ID Creation, Deletion & Modification as per User request.
  • Flow Invoices from Retek to OFIN, Creation of New Stores in Retek system, Deletion of Invoice & Work Experience Matching of Invoice, To Creation.
  • Night Monitoring, SOD Monitoring's & HM Store SOD, F&V files Check Daily, BOL Tracker Report, SOD Process, ARS Monitoring, Working on Approx. Flowing data Using batches, Resolving E-waybill related issues, Flowing SOD Daily Data in system.
  • Collect and Compile sales data from various retails channels, including in-store and online transaction.
  • Ensuring the system is functioning correctly, troubleshooting issues and following security procedures.
  • Network connectivity issue, payment processing issues, Cash Drawer Issues, Barcode Scanner Failures, printer jam or Issues.

Ticket Selling Officer

Mumbai Metro One Pvt Ltd
Mumbai
11.2014 - 07.2018
  • Provided travel information to the client, including travel times, transportation connections and medical requirements.
  • Trained new employees on how to use our ticket selling system.
  • Accurately documented cash amounts and printed reports.

Education

Bachelor of Science - Information Technology

Mumbai Unversity
Mumbai,India
04-2013

Skills

  • Application monitoring
  • Incident management
  • SQL operations
  • User training
  • Technical support
  • Service level agreements
  • Problem resolution
  • Communication skills
  • Troubleshooting techniques
  • Team coordination

Timeline

Application Support Engineer

ComUnus Technologies Pvt Ltd.
06.2024 - 04.2025

Application Support Analyst

Neo Soft Technologies Pvt Ltd.
07.2022 - 07.2023

Technical Support Executive

Cosine Solutions
06.2019 - 06.2022

Technical Support Executive

Team HR
11.2018 - 05.2019

Ticket Selling Officer

Mumbai Metro One Pvt Ltd
11.2014 - 07.2018

Bachelor of Science - Information Technology

Mumbai Unversity

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Tushar Shridhar Pawar