TUSHAR SINGH
Gurgaon,
Summary
Experienced in fraud analysis and risk operations, eager to contribute skills in AML, KYC, and fraud investigation to support operational excellence. Proven ability to lead investigations and coordinate with internal teams aligns well with the mission of ensuring quality and risk management. Passionate about driving innovation and delivering high standards in fraud prevention and due diligence, dedicated to making a significant impact in the field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Risk Ops- (Fraud Analyst)
WNS
04.2024 - Current
- Worked across 3 verticals of KYC, Fraud and Partner Risk Onboarding
- Conduct fraud investigations to mitigate the risk
- Conduct reviews such as CDD & EDD on fraud biz alerts, transaction model alerts, anomaly detections, merchant identity fraud, Local payment methods, Max exposure alerts etc.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
Customer Associate
Tech Mahindra
10.2023 - 04.2024
- Responded promptly and professionally to incoming customer inquiries on chat or email.
- Established and maintained good rapport with the customers by using positive language and anticipating their needs.
- Explained simply and clearly in response to customer questions and checked for customer understanding and acceptance.
- Recommended new products or services or made suggestions for improvements by identifying relevant features and benefits.
Senior Customer Service Representative
HCL Technologies
01.2019 - 09.2020
- Researched all overdue account balances that are fully or partially unpaid. Contacts insurance carriers or customers to resolve delinquent payment issues.
- Reviewed unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary.
- Ensured compliance with all legal and regulatory requirements.
- Research customer inquiries and resolve by preparing adjustments, negotiations and refunds.
- Ensured payment obligations when insurance defaults as permitted by law or contractual relationships.
Marketing Strategist Intern
SAS Automotives Pvt. Ltd.
01.2017 - 04.2017
- Assisted in making and implementing marketing strategies
- Experience in B2B & B2C Marketing strategies in a competitive environment
Education
Bachelor of Business Management - Professional
Babu Banarasi Das University
Lucknow, UP08.2017
Higher Secondary Certificate - Class 12th
Raj English School
Varanasi, UP06.2013
Secondary School Certificate - Class 10th
St. Mary's Senior Secondary School
Banda, UP05.2010
Skills
- AML
- Fraud Investigation
- ATO
- Risk Assessment
- Fraud patterns
- Transaction review
- Fraud detection
- Quality Assurance
- Enhanced Due Diligence
- KYC
- Fraud identification
Certification
- Anti-Money Laundering and Customer Verification Training from Alison.
- Digital Marketing Training from DigiTrend Lucknow.
- Executive PGP in Software Development (Specialization in Full Stack) from IIIT Bangalore.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Associate Risk Ops- (Fraud Analyst)
WNS
04.2024 - Current
Customer Associate
Tech Mahindra
10.2023 - 04.2024
Senior Customer Service Representative
HCL Technologies
01.2019 - 09.2020
Marketing Strategist Intern
SAS Automotives Pvt. Ltd.
01.2017 - 04.2017
Higher Secondary Certificate - Class 12th
Raj English School
Bachelor of Business Management - Professional
Babu Banarasi Das University
Secondary School Certificate - Class 10th
St. Mary's Senior Secondary School
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