Tushar Srivastava
Channel Team Lead
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in schedule coordination, resource allocation, planning and organizational skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Channel Team Lead
Amazon Transportation PVT LTD
Sasaram
05.2022 - Current
- Stake Holder Management
- Responsible to expand and manage operations for new and existing delivery channel
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Team Lead
Amazon Transportation PVT LTD
Ludhiana
04.2021 - 05.2022
- Lead the last mile Delivery Station team of 50 members
- Worked as a POC for several metrics like EMD, FTPS, Bad scan and DPMO to ensure all quality metrics are achieved which are set by Amazon
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Worked with different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Team Lead Intern
Amazon Transportation PVT LTD
Greater Noida
08.2020 - 11.2020
- Developed a mechanism to address the DNR complaints and provide resolution timely which leading to reduction in DNR Concessions
- Worked on Amazon principles to showcase customer obsession
- Implement the formal process control and process improvement mechanisms such as Kaizen
- Coordinated with the DSL rescue team to ensure 100% delivery rescue to achieve customer obsession
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Digital Marketing Intern
Allied Market Research
Pune
05.2020 - 06.2020
- Create and manage link building strategies, content marketing strategies, and social media presences on LinkedIn, Twitter, Pinterest, Tumblr and Facebook
- Innovate and present new marketing
- Platforms and strategies
- Develop engaging online content including clickbait, forums, videos, graphics, and blogs; monitor and analyses content success
- Use Google Analytics, bitly, and other relevant sites.
Education
MBA - Marketing And Finance
Lovely Professional University
Phagwara 08.2019 - 07.2021
B.COM (Hons.) - Accounting
Ravenshaw University
Cuttack 05.2014 - 06.2017
Higher Secondary - Commerce
Kendriya Vidyalaya
Balasore 04.2012 - 03.2014
Skills
Leadership and team building
Team leadership skills
Leading team operations
Key stakeholder relationship building
Stakeholder relationship management
Excel expertise
Performance improvement
Organization and Time Management
Critical Thinking
Problem-Solving
Multitasking Abilities
Written Communication
Accomplishments
- Promoted from Team Lead to Channel Team Leader within a span of 1 year with sear dedication and hard work.
Timeline
Channel Team Lead
Amazon Transportation PVT LTD
05.2022 - Current
Team Lead
Amazon Transportation PVT LTD
04.2021 - 05.2022
Team Lead Intern
Amazon Transportation PVT LTD
08.2020 - 11.2020
Digital Marketing Intern
Allied Market Research
05.2020 - 06.2020
MBA - Marketing And Finance
Lovely Professional University
08.2019 - 07.2021
B.COM (Hons.) - Accounting
Ravenshaw University
05.2014 - 06.2017
Higher Secondary - Commerce
Kendriya Vidyalaya
04.2012 - 03.2014