Tushar Tagde
Pune
Summary
Dynamic AR Cash Specialist with expertise in collections, cash application, and order management. Motivated by a passion for continuous learning and challenging myself with new skills. Proven strengths in customer service, managing large accounts, and effective management skills. Consistently deliver exceptional results, ensuring seamless operations and customer satisfaction. Seasoned Accounts Receivable Specialist with substantial experience in managing invoicing, cash applications and customer financial disputes. Strong skills include problem-solving, financial reporting, data analysis, and ability to work in fast-paced environments. Proven track record of enhancing workflows, improving cash flow and reducing credit risks. Implemented efficient payment systems that led to quicker invoice payments in previous roles.
Overview
15
15
years of professional experience
Work History
AR- Specialist
Robertshaw controls private limited
Pune
09.2024 - Current
- Generated reports and provided analytics on past-due accounts to senior management, resulting in improved budget forecasting.
- Monitored 250+ customer accounts for overdue payments and initiated collection activities.
- Maintained accurate records of customer interactions and payment arrangements in accordance with company policy.
- Constructed and presented persuasive arguments to customers, to persuade them to pay their debts.
- Utilized skip-tracing techniques to locate customers and successfully collect overdue payments.
- Performed cash handling duties and reconciled daily cash transactions.
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.
- Developed and implemented a cash application process to accurately match payments to invoices.
- Optimized application code to improve the speed and performance of the application.
Senior Associate/Team Leader
Wipro Private Limited
Pune
01.2023 - 05.2023
- Generated reports and provided analytics on past due accounts to senior management, resulting in improved budget forecasting
- Monitored 70+ customer accounts for overdue payments and initiated collection activities
- Maintained accurate records of customer interactions and payment arrangements in accordance with company policy
- Constructed and presented persuasive arguments to customers to persuade them to pay their debts
- Utilized skip-tracing techniques to locate customers and successfully collect overdue payments
Subject Matter Expert
Infosys Private Limited
Pune
09.2015 - 09.2022
- Working in collection department of Warner Music Group (International)(Voice)
- Worked in Customer Service department and processed adjustments towards customers accounts
- (Voice)
- Worked closely on TAX project with client
- Handling a team about 15 employees
- Also working as quality auditor
- Brought 10 rating out of 10 in CSAT audit
- Received SPOT Awards and ISTAR Awards
- Received Commendable continuously for last 6 quarters
Customer Care Officer
Convergys India Private Limited
New Delhi
05.2014 - 07.2015
- Worked as a customer care officer for Everything Everywhere/Orange(International).(Voice)
- Handled over 100+ Voice calls with a CSAT scores of 10
Technical Support
Wipro India Private Limited
Pune
04.2012 - 07.2013
- Worked in Technical Process EMC2 and resolved technical queries.(International).(Voice)
- Worked in Ticketing process United Airlines.(International).(Voice)
- Worked in Utility Process Origin and resolved queries (International)(Non-Voice)
Customer Service
Gaurav International
Singrauli
06.2009 - 09.2011
- Worked in Small Firm as a Financial Analyst
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction
Education
Bachelor of Commerce - Accounting and Finance
University of Pune
Pune06-2014
Skills
- Communication Skills
- Customer service skills
- Microsoft Office
- Computer Skills
- Collections
- Month-end closing
- Statement preparation
- Payment tracking
- Dispute Resolution
- Aging reports analysis
- Credit analysis
- Cash application
- Month-end closing procedures
- Collections Management
- Microsoft Excel
- Ability to Multitask
- Fast Learner
Hobbies and Interests
- Certified Mobile Photographer
- Ethical Hacking
Languages
- English
- Hindi
- Marathi
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Timeline
AR- Specialist
Robertshaw controls private limited
09.2024 - Current
Senior Associate/Team Leader
Wipro Private Limited
01.2023 - 05.2023
Subject Matter Expert
Infosys Private Limited
09.2015 - 09.2022
Customer Care Officer
Convergys India Private Limited
05.2014 - 07.2015
Technical Support
Wipro India Private Limited
04.2012 - 07.2013
Customer Service
Gaurav International
06.2009 - 09.2011
Bachelor of Commerce - Accounting and Finance
University of Pune
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