HubSpot
TUSHAR THOMAS
Senior Account Manager
Kochi
Summary
Seasoned Account Manager with 4-year history in sales and account development. . Familiar with leading sales teams, managing the sales pipeline, and end-to-end sales cycle and has shown previous business successes. Excellent verbal and communication skills. Expertise in customer retention, sales inbound and outbound. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve dramatic results.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Account Manager
SurveySparrow
Kochi
12.2022 - Current
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Analyzed key competitors to respond to competitive threats.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Worked with customers to develop strategic business and account plans.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired BDR's and implemented mentoring program to promote positive feedback and engagement.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Account Manager
SurveySparrow Pvt Ltd
04.2020 - 12.2022
- Responsible for managing accounts in the India - MENA region.
- Scheduling demos and meetings with clients and taking them through the platform and try to push the deal to a closure in the best time frame
- Working closely with product managers and solution engineers to enhance the product with the feedback of the clients
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
Risk & Claims investigator
Amazon Development Center
Bangalore
09.2018 - 01.2020
- Responsible for mitigating risk on third party transactions on Amazon marketplace
- Reducing fraud related losses on our platform and bad debt
- Also, keeping a check on buyers and seller’s fraudulent activities so that genuine customer’s experience is not hampered/ impacted
- Worked on escalation queues (a-to-z, BBB, Bezos, Executive)
- Cross trained on NA-GB-CA Marketplace
- Studying fraud pattern and MO in order to eliminate risk on Amazon platform
- Trained investigators working on Amazon.in to NA a-to-z.
Visa consultant
HTIC Global
kochi
02.2017 - 09.2017
- Responsible for sales and operations for GCC countries
- Extensive research on standard visa procedures all over the world.
- Helped qualified immigrants, giving advice on correct visa for experience, skills and country of origin.
- Reviewed applications to check accuracy, completeness and integrity of paperwork.
Credit Consultant
Sutherland Global Services
Kochi
10.2015 - 11.2016
- Taking calls and chats from diverse customers and providing instant solutions
- Converting a normal call into a Sales call and also retaining the customers
- Escalation of cases requiring further actions.
Education
B.TECH - Mechanical Engineering
Sathyabama
Institute of Science and Technology
High School Diploma -
Kendriya Vidyalaya
Kochi 06.2009 - 05.2011
Skills
Sales analysis
Additional Information
- Date: Place: Tushar Thomas
Software
Zendesk
Intercom
Certification
IELTS
Timeline
Senior Account Manager
SurveySparrow
12.2022 - Current
Account Manager
SurveySparrow Pvt Ltd
04.2020 - 12.2022
IELTS
01-2020
Risk & Claims investigator
Amazon Development Center
09.2018 - 01.2020
Visa consultant
HTIC Global
02.2017 - 09.2017
Credit Consultant
Sutherland Global Services
10.2015 - 11.2016
High School Diploma -
Kendriya Vidyalaya
06.2009 - 05.2011
B.TECH - Mechanical Engineering
Sathyabama
Institute of Science and Technology
Similar Profiles
SUPRAJA SRIRAMSUPRAJA SRIRAM
Senior Account Executive at SurveySparrowSenior Account Executive at SurveySparrow
Kaushik NatarajanKaushik Natarajan
Head of Solution Engineering at SurveySparrowHead of Solution Engineering at SurveySparrow
Vignesh NarasimhanVignesh Narasimhan
Lead Account Executive at SurveySparrowLead Account Executive at SurveySparrow