Tushar Yadav
Gurgaon
Summary
Competitive Senior Customer Service Executive with +2 years of success in customer service industry. Driven to increase sales and customer satisfaction through strategic account management. Highly skilled at building and maintaining strong professional relationships.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Executive
Concentrix || Facebook
Gurgaon
09.2023 - Current
- Responded promptly to customer inquiries on various social networks in a professional manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Audited customer account information to identify issues and develop solutions.
Customer Service Executive
Teleperformance || AdaniOne Travel
Gurgaon
01.2023 - 08.2023
- Assisted customers with booking flights, hotels and car rentals in accordance with their preferences and budget constraints.
- Provided customer service support via phone or emails.
- Compiled reports on customer feedback and satisfaction levels.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Executive
Teleperformance || Canara HSBC life insurance
Gurgaon
01.2022 - 12.2022
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Verified accuracy of customer data entered into the system.
- Maintained accurate records of customer interactions and transactions.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
Education
High School Graduate - Commerce
Haryana Board of School Education
Haryana01-2020
Bachelor of Arts - Political Science
Delhi University
DelhiSkills
- Advanced Excel
- Team Management
- Friendly, Positive Attitude
- Critical Thinking
- Customer services
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Hobbies
- Listening to music
- Gym- Healthy body keeps a happy mind.
- Meditation sometimes- Happy minds are creative minds.
Timeline
Senior Customer Service Executive
Concentrix || Facebook
09.2023 - Current
Customer Service Executive
Teleperformance || AdaniOne Travel
01.2023 - 08.2023
Customer Service Executive
Teleperformance || Canara HSBC life insurance
01.2022 - 12.2022
High School Graduate - Commerce
Haryana Board of School Education
Bachelor of Arts - Political Science
Delhi University
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