Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tushar Yadav

Lucknow

Summary

Results-oriented professional with extensive experience in quality assurance, data verification, and process management. Proven ability to ensure data accuracy and integrity through meticulous auditing and validation processes. Skilled in leveraging data analytics tools like Power BI and Excel to drive informed decision-making and process improvements. Adept at identifying discrepancies, performing root cause analysis, and implementing corrective actions to enhance operational efficiency. Strong communicator with a track record of collaborating effectively with stakeholders and contributing to continuous improvement initiatives. Demonstrates excellent problem-solving skills, attention to detail, and the ability to manage multiple tasks efficiently.

Overview

8
8
years of professional experience

Work History

Quality Analyst

HCLTECH
Lucknow
05.2022 - Current
  • Performance Knowledge Testing: Managed and administered performance knowledge tests to evaluate team members' understanding of the process, identifying areas for improvement.
  • Calibration Sessions: Collaborated with checkers and Subject Matter Experts (SMEs) in regular calibration sessions to ensure consistent quality assessment across all audited cases.
  • Auditing and Error Identification: Conducted thorough audits of CIS processes, ensuring compliance with established guidelines and identifying any process deviations or errors.
  • Root Cause Analysis (RCA): Performed RCA for any errors identified, uncovering the root causes and implementing corrective actions to prevent future occurrences.
  • Individual Feedback: Delivered detailed, individualized feedback to team members regarding errors found, fostering continuous improvement and enhancing process understanding.
  • Compliance Assurance: Ensured adherence to Bank of Ireland’s regulatory policies and quality standards, reducing non-compliance risk.
  • Process Improvement Initiatives: Actively contributed to process optimization by recommending and implementing improvements based on audit results and error trends.
  • Reporting and Documentation: Maintained comprehensive documentation of audit results, RCA findings, and feedback sessions, and presented reports to senior management.
  • Team Training: Assisted in onboarding and training new team members on process workflows and quality assurance procedures, helping maintain high performance standards.
  • Quality Metrics Tracking: Monitored quality metrics and provided insights into trends for continuous enhancement of operational quality.

Associate

HCLTECH
Lucknow
11.2018 - 04.2022
  • Conducted thorough verification of customer details in the Customer Information System (CIS) to ensure accuracy and completeness.
  • Cross-checked Date of Birth (DOB) information against official documents and system records, identifying and resolving discrepancies promptly.
  • Identified missing or incomplete client information in the CIS and collaborated with internal teams, or contacted clients to update records.
  • Ensured all customer data adhered to regulatory and company guidelines, maintaining high standards of data integrity and compliance.
  • Worked closely with stakeholders to resolve discrepancies in customer information, implementing corrective actions for data accuracy.
  • Maintained detailed records of verification processes, including discrepancies and actions taken, for audit and compliance purposes.
  • Contributed to process improvements by identifying inefficiencies in the verification workflow and recommending optimizations.
  • Assisted in internal audits by providing accurate data and ensuring compliance with customer information handling protocols.

Back Office Executive

Shap Organics Pvt Ltd.
Lucknow
12.2016 - 05.2018

Education

Bachelor of Commerce -

Lucknow University
Lucknow
07-2018

Skills

  • Quality Assurance
  • Data Analysis (Power BI, Excel)
  • Process Improvement
  • Project Management
  • Technical Proficiency
  • Communication

Timeline

Quality Analyst

HCLTECH
05.2022 - Current

Associate

HCLTECH
11.2018 - 04.2022

Back Office Executive

Shap Organics Pvt Ltd.
12.2016 - 05.2018

Bachelor of Commerce -

Lucknow University
Tushar Yadav