Twinkle Chhabra
New Delhi
Summary
Results-driven Senior Business Analyst with expertise in data visualization using Power BI and stakeholder engagement. Successfully automated insurance claims processing, enhancing efficiency and accuracy. Proven ability to identify customer needs and deliver actionable insights, fostering cross-functional collaboration and driving strategic decision-making.
Overview
6
6
years of professional experience
Work History
Senior Business Analyst
Metlife pvt ltd
Noida, Uttar pradeeh
09.2025 - Current
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Applied effective time management techniques to meet tight deadlines.
- Kept programs in line with plan structure, company policy and legal requirements.
- Audited benefit programs and agreements to optimize service delivery.
Senior Business Analyst
American Express
Gurgaon, Haryana
08.2024 - 08.2025
- Tracked and evaluated current business and market trends to inform strategic decisions.
- Designed and created business intelligence databases, spreadsheets, and outputs for data management.
- Raised tickets in JIRA to automate posting of insurance claims.
- Stored insurance claims data using WIN automation with Power Automate.
- Utilized Power BI for effective data visualization and presentations.
- Monitored current and potential customers through business intelligence tools to identify opportunities.
- Promptly identified customer needs to enhance service delivery.
- Maintained and updated business intelligence tools, databases, and dashboards for accuracy.
Business Analyst
Accenture
Gurgaon
01.2022 - 04.2024
- Conducted analysis of business processes to identify improvement and efficiency opportunities.
- Created user stories and use cases to align with project objectives.
- Utilized Power BI for effective data visualization & presentation.
- Developed a bot automation solution for payment queries in collaboration with developers.
- Posted over 2.5 million data entries using Power Automate tool.
- Facilitated meetings to review project progress and gather stakeholder feedback.
- Assisted in implementing new software tools for enhanced data analysis and reporting.
Business Analyst
Encore Capital private limited
Gurgaon
12.2019 - 12.2021
- Handled service desk queries regarding product modifications and enhancements efficiently.
- Raised tickets using ServiceNow tool, ensuring accurate details for software team.
- Collaborated with cross-functional teams to gather and document project requirements.
- Developed user stories and use cases aligning with project objectives.
- Assisted in preparing reports for management review and informed decision-making.
Education
Bachelors Of Commerce -
Delhi University
South Delhi07-2014
Skills
- JIRA management
- Data visualization and analysis
- Power BI and Tableau
- Stakeholder engagement and management
- Customer insights and requirements gathering
- User story development
- Effective communication skills
- Cross-functional collaboration
- Problem solving strategies
- SQL proficiency
- Agile methodology
- Team collaboration
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Business Analyst
Metlife pvt ltd
09.2025 - Current
Senior Business Analyst
American Express
08.2024 - 08.2025
Business Analyst
Accenture
01.2022 - 04.2024
Business Analyst
Encore Capital private limited
12.2019 - 12.2021
Bachelors Of Commerce -
Delhi University