Twinkle Rai
Jaipur
Summary
Dynamic and results-oriented professional with experience at Ericsson, specializing in Application troubleshooting and System Administration. Excelled in enhancing system efficiency and performance, achieving significant improvements in operations. Skilled in Database Management and effective communication, adept at collaborating with teams to meet project deadlines and objectives.
Overview
2
2
years of professional experience
Work History
Solution Integrator
Ericsson
Noida
11.2016 - 06.2018
Client: DU - Emirates Integrated Telecommunications Company, Dubai
- Daily Health check-ups of the Production clustered environment
- Basic Housekeeping activities
- Documentation of activities and reports
- Provide resolution to the Incident Tickets generated, as per the customer's issues
- Troubleshooting of various application related issues
- Code level change/enhancement for BO Tool
- SLA report generation for the entire project by liaising with all the application owners and presenting to the Management.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Prepared and reviewed operational reports and schedules to ensure accuracy.
Education
B.Tech - Computer Science
NIT
01.2016
Class XII -
GYAN VIHAR PUBLIC SCHOOL
JAIPUR, RAJASTHAN01.2012
Class X -
ALOK SR. SEC SCHOOL
UDAIPUR01.2010
Skills
- Application troubleshooting
- System Administration
- Application Server
- Database Management System: Toad, MySQL
- Networking
- Communication and collaboration
- MYECLIPSE 86, NETBEANS
- MS Office (Word, Excel, Outlook, PowerPoint)
Accomplishments
- Cleared UPSC Civil Services and Forest Services Prelims.
- Recognized as "Star of the Month" in Ericsson for developing and implementing process improvements to a critical back-office tool, resulting in increased efficiency and productivity
- Poems published in 2 anthologies.
- 3rd position, Miss Hackers Event, Microsoft, NIT Patna
- 2nd position, Skit (dramatics), IIT-Patna, 2013-2014
- 1st position, Cricket, NIT Patna, 2014-2015
- Stood 'Ms. Smart', Personality Contest, NIT Patna
Training
- Workshop on LINUX, CORONA'13, CETPA Private Limited
- Workshop on Ethical Hacking, CORONA'12
- Youth Empowerment and Skills workshop, YES!+ (Art Of Living)
- C and C++, CNC Infotech, 2013
- Core JAVA, Ducat India, 2014
- NETWORKING, Ducat India, 2014
Projects
1. Developed a multi-threaded Java chat server using sockets and streams. Gained practical experience in network programming, multithreading, and object-oriented design.
2. Trust calculation in social media - Calculated the trust value in social media by sentiment and emotion analysis.
3. Network on a chip - Improved efficiency by code level changes.
Positions Of Responsibility
- Volunteer, KARTAVYA, An NGO towards educating India.
- Event Coordinator, CORONA'15, Technical fest of NIT Patna.
- Junior Member, Indoor Society, 2012-2013
- Assistant Coordinator, Athletic Society, 2014-2015
- Senior Member, E-Cell (Entrepreneurship Cell), 2013-2014
Timeline
Solution Integrator
Ericsson
11.2016 - 06.2018
B.Tech - Computer Science
NIT
Class XII -
GYAN VIHAR PUBLIC SCHOOL
Class X -
ALOK SR. SEC SCHOOL
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