Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nanshukh Dahiya

Collection Executive
Sonipat

Summary

Dynamic Collection Executive with extensive experience in debt recover, excelling in negotiation and relationship management. Proven track record in achieving recovery targets and minimizing delinquency through effective field collections and strategic repayment plans. Proficient in Microsoft Excel for performance reporting and analysis.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Collection Executive (HL/LAP)

Godrej Capital
01.2025 - Current
  • Manage and execute the recovery process of overdue payments from individual and corporate customers in line with company policies and regulatory guidelines.
  • Maintain regular follow-up with customers through calls, emails, and field visits to ensure timely collection of dues.
  • Negotiate repayment plans and settlements while maintaining positive customer relationships.
  • Update and maintain accurate records of customer interactions, payment status, and collection progress in the internal database.
  • Prepare and submit daily, weekly, and monthly reports on collections performance and outstanding portfolios.
  • Achieve monthly and quarterly recovery targets with a focus on minimizing delinquency and bad debt.

PL Collection (DCA)

Bajaj Finance
09.2022 - 12.2024
  • Handled end-to-end recovery of overdue personal loan accounts as a Direct Collection Agent (DCA) under Bajaj Finance guidelines.
  • Conducted field visits to delinquent customers for payment follow-ups, skip tracing, and resolving repayment issues.
  • Ensured regular telephonic follow-ups and reminders for EMI collections to reduce default rates and maintain portfolio health.
  • Negotiated and persuaded customers to settle outstanding dues through structured repayment plans or one-time settlements (OTS).
  • Coordinated with the Bajaj Finance backend team for updates on customer status, legal escalation, and receipt acknowledgment.

TW/PL Collection (fos)

10.2020 - 09.2022
  • Responsible for field collections of Two-Wheeler loans and Personal Loans, ensuring timely recovery of EMI payments and reducing delinquency.
  • Conducted door-to-door visits to follow up with overdue customers, negotiated repayment plans, and resolved queries to facilitate collections.
  • Ensured compliance with company collection policies and RBI-mandated fair recovery practices during field activities.
  • Submitted accurate and timely daily recovery reports, collection feedback, and customer insights to the reporting manager.

Education

Bachelor of Arts (B.A.) -

Swami Vivekanand Subharti University
Sonipat, Haryana

Skills

    Microsoft Excel

    Debt Recovery Expertise

    Strong Negotiation skills

    Field Collection

    Loan EMI follow up

    Target Achievement

    Collection Relationship Management

Websites

Certification

DRA

Timeline

Collection Executive (HL/LAP)

Godrej Capital
01.2025 - Current

PL Collection (DCA)

Bajaj Finance
09.2022 - 12.2024

TW/PL Collection (fos)

10.2020 - 09.2022

Bachelor of Arts (B.A.) -

Swami Vivekanand Subharti University

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Nanshukh DahiyaCollection Executive