Tyag Raj
Operations Manager
FARIDABAD,HARYANA
Summary
Aspiring Operations Manager with a dynamic fusion of leadership, analytical prowess, and an unwavering dedication to enhancing organizational processes. Armed with a robust background in business operations and a sharp focus on efficiency, ready to make significant contributions to the success of a forward-thinking company. Boasting a decade of extensive experience in visa operations, bringing a wealth of expertise to drive operational excellence.
Motivated to contribute skills and expertise to a dynamic organization, eager to take on the challenges of an Operations Manager role. With a strategic mindset, commitment to excellence, and a passion for driving operational success, poised to make a meaningful impact on growing organization's operational effectiveness and overall success.
Overview
6
6
years of post-secondary education
1
1
Certificate
2
2
Languages
12
12
years of professional experience
Work History
Decision Maker Team Manager
UK Visas And Immigration
New Delhi
11.2023 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on annual basis and coached team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Coordinated team collaboration to share ideas and build best practices.
- Developed performance measurement strategies, identifying areas for improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on annual basis and coached and trained 12 team members, increasing quality of work and employee motivation
Workflow Manager
UK Visas And Immigration
New Delhi
11.2022 - 10.2023
- Supervising and managing business activity monitoring (BAM), conducting stage-wise analysis of visa applications through the Decision Making centre journey. Proactively identifying and addressing any concerns.
- Monitoring and leading closure of all actions for visa applications outside of service level agreement (SLA).
- Collaborating closely with Operations Entry Clearance Manager to ensure all visa applications are within SLA compliance.
- Identifying emerging risks and trends, proposing solutions.
- Maintaining regular communication with managers to resolve barriers hindering efficient visa application processing.
- Serving as point of contact for escalated cases, coordinating with colleagues across the operation to ensure proper team allocation.
- Applying criteria consistently to drive cases to completion.
- Analyzing resourcing plans against visa demand, proactively addressing staffing gaps or deficits.
- Collaborate with Business Support Unit, ECMs, and the Senior Leadership Team (SLT) to meet resourcing needs.
- Generating accurate and timely weekly statistics for feedback to SLT.
- Overseeing South Asia and South East Asia (SASEA) work completed by other DMCs and promptly address any concerns with the SASEA SLT and relevant DMC teams.
- Driving innovation through continuous process review within your team to enhance workflow efficiency.
- Foster a culture of innovation among team members.
- Providing feedback to team managers and entry clearance managers regarding adherence to team processes.
- Suggesting improvements to streamline work within the DMC.
Verification and Risk Manager
UK Visas And Immigration
New Delhi
04.2022 - 10.2022
- Identified development and L&D needs, including cross-training to support staff rotation.
- Provided and received constructive feedback to enhance continuous improvement.
- Setting clear direction & regularly engage with staff.
- Managed and reviewed under performance
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Managed and delivered UKVI's enrichment, verification and interview activities.
- Ensured Risk Streaming activities were consistently up to date and met Enrichment-Framework.
- Detected and deterred visa abuse.
- Identified & mitigated risk trends and pattern.
- Streamlined processes to reduce processing times and volumes, Maintained robust statistics.
- Ensuring that all applications & customers are handled professionally.
- Processing 100% of applications within service & priority standards.
- Ensuring Enrichment activity adds value to visa decision making.
- Representing UKVI and High Commission professionally with all partners.
- Acting in accordance with Code of Conduct at all times
- Supporting & delivering UKVI transformation, Enrichment exercises and IT reporting tool improvement.
- Proactively identifying areas for improvement.
- Ensure 100% proviso accuracy& data protection across Enrichment Team.
- Work in partnership will all DMC managers to deliver whole-team delivery objectives sharing and flexing resources according to visa demand.
Dispatch Team Manager
UK Visas And Immigration
New Delhi
04.2021 - 03.2022
- Managed daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Applied effective time management techniques to meet tight deadlines.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Evaluated employee performance on quarterly basis and coached and trained 30 team members, increasing quality of work and employee motivation
Uploading Team Manager
UK Visas And Immigration
New Delhi
06.2019 - 03.2021
- Evaluated team performance and productivity against submitted evaluation reports.
- Improved processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Review and Set challenging targets for employees to drive company success and strengthen motivation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Evaluated employee performance on quarterly basis and coached and trained 5 team leaders, increasing quality of work and employee motivation
Visa Support Assistant
UK Visas And Immigration
New Delhi
02.2012 - 05.2019
- Completed data entry tasks with accuracy and efficiency.
- Exceeded benchmarks by 10%.
- Suggested process improvements that improved output by 15%.
- Scanned documents and saved in database to keep records of essential organizational information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Utilized techniques for increasing data entry speed.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
MBA - International Business
Institute of Management Technology
Ghaziabad 06.2012 - 07.2014
Post Graduate Certificate - International Business
University of The West of Scotland
Paisley, UK 09.2007 - 08.2008
BBA -
Maharishi Dayanand University
Rohtak, India 07.2004 - 08.2007
Skills
Management information systems
Accomplishments
- Addressed and resolved appraisal issue, leading to improved employee satisfaction and fostering a positive work environment.
- Motivated a team to surpass performance targets, achieving a remarkable increase of 10% in output through strategic leadership and recognition of individual and collective achievements.
- Demonstrated strong leadership skills by effectively managing a team of 60 staff members, fostering a collaborative and productive work environment.
- Used Microsoft Excel to develop business tools to record, analyze data to improve business operations.
Certification
Data Science
Timeline
Decision Maker Team Manager
UK Visas And Immigration
11.2023 - Current
Workflow Manager
UK Visas And Immigration
11.2022 - 10.2023
Verification and Risk Manager
UK Visas And Immigration
04.2022 - 10.2022
Dispatch Team Manager
UK Visas And Immigration
04.2021 - 03.2022
Data Science
12-2019
Uploading Team Manager
UK Visas And Immigration
06.2019 - 03.2021
MBA - International Business
Institute of Management Technology
06.2012 - 07.2014
Visa Support Assistant
UK Visas And Immigration
02.2012 - 05.2019
Post Graduate Certificate - International Business
University of The West of Scotland
09.2007 - 08.2008
BBA -
Maharishi Dayanand University
07.2004 - 08.2007
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