Uday Grewal

- Managed check-in and check-out processes using IDS Hotel Management Software (PMS).

- Handled reservations, room inventory, billing, and payment settlements.

- Executed front office tasks while delivering exceptional guest service standards.

- Assisted VIP and international guests with professionalism and discretion.

- Addressed guest concerns and special requests with urgency and professionalism.

- Collaborated with housekeeping, engineering, security, and F&B teams to ensure seamless daily operations.

- Maintained guest records, operational reports, and front office documentation.

- Followed hospitality standards and organizational policies.

- Assisted management during high-occupancy periods, official visits and special events.

• Delivered customer support via phone and email, enhancing overall satisfaction and engagement.
• Resolved customer issues promptly while upholding service quality standards, contributing to positive customer experiences.
• Coordinated with internal teams to deliver a seamless customer experience.
• Managed customer inquiries regarding travel bookings and reservations, ensuring accurate information delivery.
• Assisted customers with booking modifications, cancellations and travel-related concerns.
• Maintained accurate customer records and documentation.