Accomplished Program Manager and Senior Scrum Master with 15+ years of experience in software delivery, Agile practices, project management, and programming. Certified PMP, Scrum Master, SAFe Practitioner, and Agile Coach with proven success in leading complex, high-value projects to achieve strategic objectives on time and within budget.
Expert in Agile frameworks (Scrum, SAFe), SDLC, and Waterfall methodologies, with programming exposure to technologies and tools used in financial services and banking domains. Proficient in guiding technical teams through requirements analysis, system design, and implementation of software solutions tailored to business needs.
Adept at coaching teams, Product Owners, and stakeholders in Agile adoption, process optimization, and effective collaboration. Skilled in facilitating Scrum ceremonies, including release planning, backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives. Strong emphasis on removing impediments, fostering high-performing teams, and ensuring adherence to best practices.
Possesses deep domain knowledge in financial services and banking, coupled with exceptional analytical, communication, and leadership skills. Experienced in stakeholder engagement, risk management, and resource optimization to drive successful project outcomes across cross-functional teams and organizational levels.
Program and Project Delivery
• End-to-end ownership of project/program delivery with a focus on Agile methodologies.
• Facilitate Scrum ceremonies, including sprint planning, backlog refinement, daily standups, reviews, and retrospectives.
• Collaborate with Product Owners and stakeholders to manage backlogs, prioritize features, and ensure timely delivery.
• Identify risks early and implement mitigation plans in collaboration with stakeholders and architects.
Team Leadership & Coaching
• Mentor and coach Product Owners, Scrum Masters, and team members across product lines.
• Foster team collaboration, remove impediments, and maintain focus on delivery goals.
• Lead large, distributed teams in onsite/offshore/nearshore models using Agile practices.
Stakeholder Management & Collaboration
• Collaborate with cross-functional teams (IT, Analytics, DWH, and Regulatory Affairs) to craft high-value solutions.
• Interact with clients for requirements gathering, risk assessment, and finalization of technical architecture.
Technical Expertise
• Proficient in data warehousing, data modeling, and creating dashboards and KPIs for data visualization.
• Expertise in designing and implementing physical data warehouses and data marts.
• Skilled in creating logical/physical models, data flows, and metadata documentation.
Process Optimization & Metrics
• Define and implement delivery metrics to measure project quality, performance, and success.
• Optimize team resource management, including cross-training, upskilling, and hiring strategies.
• Monitor project performance, analyze variances, and ensure adherence to timelines and quality standards.
Development & Testing
• Translate business requirements into user stories, mockups, and prototypes.
• Conduct impact analysis, root cause analysis, and peer reviews during development.
• Manage test strategies, user acceptance testing, and change requests during release cycles.
Achievements
• Increased feature release velocity by 20% through effective logistics portfolio management.
• Successfully executed complex data warehouse projects and ensured delivery excellence.
Technical Expertise and Project Coordination
• Actively participated in daily stand-up meetings to provide project status updates and coordinated efforts with cross-functional teams.
• Researched, diagnosed, and resolved software issues by collaborating with relevant teams and adhering to escalation protocols.
• Conducted regular meetings and follow-ups via phone and email to ensure timely resolution of project-related issues.
Software Development and Troubleshooting
• Developed software programs based on user stories and implemented fixes for reported issues in a fast-paced environment.
• Ensured system functionality post-troubleshooting and documented technical knowledge in comprehensive notes and manuals.
• Monitored system alerts, maintained issue logs, and ensured adherence to quality assurance processes for production systems.
Knowledge Transfer and Documentation
• Prepared detailed knowledge transfer documentation, including support handbooks and knowledge entries.
• Organized and conducted workshops and training sessions to share knowledge and improve team competency.
Issue Resolution and Process Improvement
• Identified and reported recurring issues, performed root cause analysis, and implemented code changes to prevent recurrence.
• Ensured all fixes underwent thorough reviews and testing before deployment, updating status and artifacts in JIRA.
• Analyzed business processes, ensured compliance with controlled procedures, and provided actionable insights for improvement.
Software Development: Proficient in developing software applications with hands-on experience in multiple programming languages
Web Development: Skilled in creating responsive and interactive web applications using HTML5, CSS3, Bootstrap, and JavaScript frameworks like Angular and Express JS
Agile & Product Ownership: Expertise in Agile practices, Scrum ceremonies, and backlog management to ensure efficient product delivery
People Leadership: Experienced in team leadership, coaching, mentoring, and fostering collaboration across cross-functional teams
IT Delivery Management: Skilled in managing end-to-end project lifecycles, ensuring timely delivery with a focus on quality and process adherence
Proposals & POCs: Proven ability to develop proposals and Proof of Concepts (POCs) for innovative solutions
Transition Management: Expertise in managing project transitions with comprehensive planning and execution
Data Warehousing & Analytics: Strong background in designing, developing, and managing data warehouses, data marts, and analytics solutions
Reports Development: Proficient in creating customized reports and dashboards using Tableau, Power BI, and SAS Tools
Tools Development & Automation: Adept at automating processes and developing tools to optimize operational efficiency
Technical Proficiency
Programming Languages: Expertise in Java, Python, JavaScript, and VBA Macros, with knowledge of scripting
JavaScript Frameworks: Proficient in Angular and Express JS
Cloud Technologies: Skilled in Azure Fundamentals, Azure Development, Azure DevOps Boards, and Azure AD & Domain Services
Database Management: Knowledge of MongoDB (Basics), Teradata, and SAS platforms
Web Design: Experienced in front-end technologies including HTML5, CSS3, and Bootstrap
Tools and Platforms
Development Tools: Proficient in Eclipse, RAD, and Atlassian tools like JIRA and ServiceNow
Version Control: Skilled in using CVS and SVN
Reporting & Visualization: Expertise in Tableau, Power BI, and SAS EG for data reporting and visualization
Server Management: Knowledge of Tomcat and WebSphere servers
Problem-Solving and Strategic Skills