UDHAYA PRAKASH
Chennai
Summary
Savvy expert experienced in troubleshooting storage issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
17
17
years of professional experience
Work History
Lead II , Technical Support
Kyndryl Solutions Pvt Ltd
09.2021 - Current
- Developed and modified programs to meet customer requirements.
- Cooperated fully with product owners and enterprise architects to understand requirements.
- Managing more than 42 Peta byte of storage space.
- Expertise on validating the performance related issues in SAN & NAS .
- Experience on IBM , NetApp , Hitachi , Pure Storage subsystems.
- Experience on Brocade Fabric Switches, Cisco MDS 9500.
- Decomm of Old storage's and FC directors , Handling oncall's .
- Experience in setting up replications for luns in SAN volume controller (SVC) .
- Resolving day-to-day issues in the environment.
- Monitoring the health and performance report to optimize the storage system .
- NetApp NFS/CIFS share access troubleshooting.
Senior Operations Professional
IBM INDIA PVT LTD.
10.2010 - 08.2021
- Worked as a shift lead to manage the account for 10 year and 10 months in IBM as a SAN & NAS Storage Administration
- Specialized in Raid Configuration from Raid 1 , Raid 10 , Raid 5 , Raid 50 , Raid 6 .
- Providing Solutions for Escalated and L3 Queries related to Storage , SAN fabric and Servers .
- Training the freshers about the SAN fabric and the IBM SAN storages and virtualization .
Customer Support Engineer
DELL Operations, Wipro INFOTECH
02.2007 - 09.2010
- Function as One point contact for Wipro, DELL, and all Intel based Server calls which are escalated to Regional Technical support Group across Tamil Nadu.
- Expertise on All ranges of SCSI/FC/ISCSI storages like EMC Clariion CX series and AX series SAN storages and on all series of DELL Power Edge Servers Configuration, Installation and Troubleshooting of Power Edge Servers and Power Vault Storage.
- Specialized in Raid Configuration.
- Worked on Microsoft Server Operating Systems, Cluster Servers,.
- Coordinating a team of 35 Engineers for delivering the service to the DELL customers as per the SLA.
- Providing 24x7 Onsite support for DELL Enterprise products higher end Servers, SCSI/Fibre Storages - EMC, Tape Libraries, Autoloaders, and Blade Servers of all Series.
- Training of Dell Products to the internal team as and when required.
Education
Bachelor of Technology in Information Technology -
04.2007
Diploma in Information Technology -
04.2003
Skills
- Decision-Making
- Supervision and leadership
- Friendly, Positive Attitude
- Attention to Detail
- Relationship Building
- Determination , preservation , Dedication
- Confidence, Optimism, Strong will power
Timeline
Lead II , Technical Support - Kyndryl Solutions Pvt Ltd
09.2021 - Current
Senior Operations Professional - IBM INDIA PVT LTD.
10.2010 - 08.2021
Customer Support Engineer - DELL Operations, Wipro INFOTECH
02.2007 - 09.2010
Bharath Institute Of Science & Technology - Bachelor of Technology in Information Technology,
Sri Sai Ram Polytechnic College - Diploma in Information Technology,
AREAS OF EXPERTISE
SAN & NAS Expertise on FC based storages including IBM, NetApp , Hitachi and Pure Storage with both Windows and Linux OS. Good hands on experience in-depth knowledge on SAN switches like Brocade and Cisco fabrics. Designing and planning the SAN solutions. Implementing and administrating the SAN environment.
PROJECTS UNDERTAKEN
- Configured Global Mirroring between SVC's for migrating the servers.
- Disaster recovery checking exercises for SAN & NAS .
- Fixed the LACP issues on NetApp lifs .
- Monitored the share capacity and expanded when it is required .
- Configured the replication setup for the protected servers .
- Capacity management in storage pools .
- Upgrading the SAN switch and STORAGES to the target level .
- Managing the devices in HW / SW currency and audit related documents .
- Host based migration of VIO servers from old SVC to another SVC .
- Fixing the Multipath issues for all the platform servers .
- Hardcoding the FC port speed as per the HBA speed for the environment .
- Decommissioned IBM SAN storages .
- Cleaning the orphan zones and luns which saves the billing cost for the customer .
- Lun sharing between multiple ESX servers .
PERSONAL DETAILS
Date of Birth : 07-02-1983
Age : 40
Sex : Male
Father`s Name : Mr. M . Selvaraj
Marital Status : Married
Nationality : Indian
Permanent Address : # 22,Madhurakavi alwar Street,
Karthikeyan Nagar,
New Perungalathur,
Chennai - 600063 .
Communication : # 248 , 10th Main road ,
F1 , Shree Shravanam Flats,
Ram nagar south extn ,
Pallikaranaai ,
Chennai - 600100 .
Languages Known : English, Tamil . Thanks & Regards
Date : 19/MAR/2024 UDHAYA PRAKASH.S
AREAS OF EXPERTISE
SAN & NAS Expertise on FC based storages including IBM, NetApp , Hitachi and Pure Storage with both Windows and Linux OS. Good hands on experience in-depth knowledge on SAN switches like Brocade and Cisco fabrics. Designing and planning the SAN solutions. Implementing and administrating the SAN environment.
PROJECTS UNDERTAKEN
- Configured Global Mirroring between SVC's for migrating the servers.
- Disaster recovery checking exercises for SAN & NAS .
- Fixed the LACP issues on NetApp lifs .
- Monitored the share capacity and expanded when it is required .
- Configured the replication setup for the protected servers .
- Capacity management in storage pools .
- Upgrading the SAN switch and STORAGES to the target level .
- Managing the devices in HW / SW currency and audit related documents .
- Host based migration of VIO servers from old SVC to another SVC .
- Fixing the Multipath issues for all the platform servers .
- Hardcoding the FC port speed as per the HBA speed for the environment .
- Decommissioned IBM SAN storages .
- Cleaning the orphan zones and luns which saves the billing cost for the customer .
- Lun sharing between multiple ESX servers .
PERSONAL DETAILS
Date of Birth : 07-02-1983
Age : 40
Sex : Male
Father`s Name : Mr. M . Selvaraj
Marital Status : Married
Nationality : Indian
Permanent Address : # 22,Madhurakavi alwar Street,
Karthikeyan Nagar,
New Perungalathur,
Chennai - 600063 .
Communication : # 248 , 10th Main road ,
F1 , Shree Shravanam Flats,
Ram nagar south extn ,
Pallikaranaai ,
Chennai - 600100 .
Languages Known : English, Tamil . Thanks & Regards
Date : 19/MAR/2024 UDHAYA PRAKASH.S
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