Ujjwal Adhikary
B 4 6 Mannat Enclave Ganpat rai khemka lane Liluah
Summary
Being dynamik and candor I assure you of serving your organization to the best of my capability.Looking ahead for an opportunity that can make the best use of my experience and skills and to develop the organization and develop with the organization to greater heights.
An efficient ,trustworthy and well maintained professional with over 12 years experience in branch banking with leading private sector bank.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Deputy Branch Manager
Yes Bank
05.2017 - 10.2024
- Role of Branch operation Manager
PBA/TA
HDFC Bank
10.2016 - 05.2017
- Role of Branch operation Manager
DBM
ICICI Bank LTD
06.2012 - 10.2016
- Role of Branch Operation Manager
Branch Operations and Service Manager
AU Small Finance Bank
Kolkata
10.2024 - 07.2026
- Managed daily branch operations, overseeing staff performance to maintain high service standards
- Maintaining account opening , transactions and service request TAT and FTR
- Developed and maintained strong relationships with high-value clients, boosting branch revenue.
- Conducted regular training sessions for staff on best practices in banking services and operations.
- Handling AML query, monitoring transactions and evaluate genuineness of the new to bank customers
- Monitored customer feedback, adapting service strategies to meet evolving needs and expectations.
- Spearheaded efforts to resolve complex customer complaints, restoring confidence in bank services.
- Organised and chaired regular team meetings to discuss progress, challenges, and opportunities.
- Fostered a culture of excellence among staff, leading to multiple awards for outstanding branch performance.
- Oversaw compliance with regulatory requirements, minimising risk of fines or sanctions.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Selected and mentored senior staff, creating successful leadership team.
- Kept organisation in compliance with regulations and internal requirements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Custodian of main door, cash , locker , ATM, Gold loan
Education
BBA - DGPA 7.81
West Bengal University of Technology
West Bengal 07.2008 - 07.2011
HSC - 61.4%
West Bengal Council of Higher Secondary Education
West Bengal 05.2006 - 05.2008
71.75% - Secondary Examination
West Bengal Board of Secondary Education
05.2003 - 05.2006
Skills
- Branch Banking operations and day to day work
- Coordinated staff activities to ensure smooth daily operations and efficient task completion
- Delivered exceptional customer service to resolve queries and enhance client satisfaction
- Ensured adherence to process and compliance
- Productivity Tracking
- Proven dedication to maintaining high professional standards
- Ensured timely completion of tasks and projects within strict deadlines
- Overseeing daily operations to optimise processes and improve efficiency across departments
- Handling Audit
- Enhanced revenue through effective cross-selling
Accomplishments
- Qualified several D-STP and I-STP TPD contest
- Promotion in almost every eligible year since joining
- Guided and developed future leaders amongst the subordinates
- Always achieved annual budget
Areas Of Interest
- Music
- Cricket
Personal Information
- Date of birth: 11/28/89
- Nationality: Indian
- Marital status: Married
Disclaimer
I hereby declare that the information furnished above is true and best of my knowledge.
Languages
Bengali
First Language
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Intermediate
B1
Timeline
Branch Operations and Service Manager
AU Small Finance Bank
10.2024 - 07.2026
Deputy Branch Manager
Yes Bank
05.2017 - 10.2024
PBA/TA
HDFC Bank
10.2016 - 05.2017
DBM
ICICI Bank LTD
06.2012 - 10.2016
BBA - DGPA 7.81
West Bengal University of Technology
07.2008 - 07.2011
HSC - 61.4%
West Bengal Council of Higher Secondary Education
05.2006 - 05.2008
71.75% - Secondary Examination
West Bengal Board of Secondary Education
05.2003 - 05.2006