Uma Subramaniam
Chennai
Summary
Dynamic Senior Customer Support Executive with a proven track record at Teleperformance, excelling in FATCA, CRS, and KYC compliance. Recognized for outstanding leadership and awarded 'Best Performer' for exceptional contributions during migration processes. Expertise in commercial banking and a commitment to quality service drive my success in enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Senior Customer Support Executive
Teleperformance
Chennai
10.2016 - 03.2019
- Company Overview: Operations - Barclays (PPI, FATCA and CRS-KYC)
- Coordinated with onshore teams to ensure smooth work file transitions, process updates, and clarification of tasks.
- Ensured full adherence to compliance policies, delivering quality customer service and ensuring customer satisfaction.
- Process Documentation: Assisted in creating and maintaining accurate documentation of processes for onboarding and training purposes.
- Process Improvement: Actively participated in process analysis and improvement, identifying areas for enhanced efficiency and effectiveness.
- Migration Support: Worked as part of a migration team to transition processes and workloads smoothly to new systems and teams, ensuring all SLAs and deadlines were met.
- FATCA- CRS KYC:We Use Kyc/Remediation For The Mandatory Process Of Identifying And Verifying The Clients Identity When Opening An Account And Periodically Over A Time Is Useful For A Customer.
- Use To Check Back Office, Id And Address Checking Of Customer, Transaction Monitoring, Fraud Prevention, Customer Service For Suspicious Transactions Monitoring Aml Guidelines.
- Performed the required KYC screening and onboarding on customers documenting the information obtained on the clients as required by global KYC procedures.
- PPI : We have to check if customer had any PPI charged in their product. if charged means, we have to find the time period from ledger and then we can send the response letter with product details and the time of insurance charged.
- Operations - Barclays (PPI, FATCA and CRS-KYC)
- Awarded 'Best Performer of the Team' for outstanding contributions during the migration process.
- Acknowledged by Subject Matter Experts (SMEs) from the Head Office for providing exceptional support and leadership during migration periods.
Education
Master of Science - Computer Science
KG College Of Arts And Science
Coimbatore05-2015
Skills
- Commercial Banking - Payment protection Insurance
- Cards and Loans
- FATCA & CRS and KYC
Timeline
Senior Customer Support Executive
Teleperformance
10.2016 - 03.2019
Master of Science - Computer Science
KG College Of Arts And Science
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