Umair Khan

Strategic Business Development & Growth Key Account & Stakeholder Management Operations, Product & Supply Chain

• Revenue Generation: Spearhead B2B sales strategies across HR, Marketing, and Sales verticals, consistently securing high-value recurring revenue through long-term strategic partnerships.
• Full-Cycle Pipeline Management: Orchestrate the end-to-end sales lifecycle, from proactive prospecting and "marquee" client acquisition to proposal engineering and contract negotiation.
• Market Intelligence: Leverage deep competitor analysis and market trends to source products at competitive rates, ensuring high margins while maintaining a premium value proposition.
• Marquee Client Relations: Act as a dedicated consultative partner for national industry leaders, aligning corporate gifting strategies with brand identity and core values.
• C-Suite Collaboration: Negotiate and influence key decision-makers, including Procurement, Marketing, and HR Directors, to integrate tailored engagement solutions.
• Relationship Optimization: Enhanced client "Return on Relationship" (ROR) by designing bespoke employee appreciation and client retention programs.
• End-to-End Product Strategy: Oversee catalog curation, complex kitting (bulk customization), and branded packaging workflows to ensure brand consistency.
• Logistics Excellence: Lead high-volume quality assurance and complex delivery schedules, maintaining 100% fulfillment accuracy during peak seasonal surges.
• Vendor Ecosystem Management: Built and scaled a robust vendor network, optimizing sourcing strategies to improve lead times and cost-efficiency.

. Revenue Generation & Strategic Growth.

Operational Leadership & Cross-Functional Synergy

• Top-Line Impact: Spearheaded the end-to-end sales lifecycle to generate INR 5 Crore+ (PA) in revenue, consistently meeting and exceeding monthly P&L targets for the corporate segment.
• Portfolio Expansion: Successfully "hunted" and onboarded marquee global accounts, including Deloitte, KPMG, EY, and McKinsey, significantly elevating the company’s brand equity.
• Strategic Planning: Formulated and implemented high-impact sales initiatives and programs to optimize the sales funnel, maximize profitability, and enhance overall team performance.
• Reporting & Governance: Facilitated daily strategic briefings with senior management to analyze lead conversion data, pipeline health, and market trends.
• Marquee Account Management: Cultivated deep, trusting relationships with C-suite stakeholders and department heads (HR, Procurement, Admin) to drive organic growth and long-term retention.
• Consultative Solutioning: Conducted exhaustive market research to identify latent client needs, "evangelizing" the product suite to provide tailored, high-value gifting solutions.
• Global Outreach: Established and scaled B2B rapport across both domestic and international markets, navigating diverse corporate cultures and procurement standards.
• Cross-Functional Orchestration: Acted as the primary liaison between Operations, Finance, Warehouse, and Marketing to ensure 100% brand consistency and on-time delivery for high-volume orders.
• Service Excellence: Established robust feedback loops to communicate client insights regarding technology and product delivery, driving continuous service improvement.
• Conflict Resolution: Managed complex client grievances with diplomacy and speed, ensuring high satisfaction scores, and protecting the company’s reputation during peak seasons.

Business Model Portfolio and Impact.

• Quick Commerce & Marketplace: Managed end-to-end operations for Marketplace, Q-Commerce, and Dropship models. Scaled product availability by forging strategic partnerships with top-tier FMCG companies and leading distributors.
• BB-Early (Subscription Micro-delivery): Directed customer acquisition for daily essentials. Managed marketing budgets, executed BTL activations, and negotiated FMCG brand collaborations to maximize discounts and margins.
• Brownbag (E-commerce Grocery): Optimized the sales funnel for a diverse online grocery catalog, ensuring seamless customer journey mapping, and reliable doorstep delivery.
• Pidlee (Hyperlocal Logistics): Led business acquisition and account management for Tier-1 partners, including Big Basket, Blinkit, Reliance, and Licious.

Core Responsibilities.

• Strategic Growth: Identified and converted new business leads while structuring competitive commercials and cost-plus models to ensure profitability.
• Tech Integration: Acted as the primary point of contact for implementing route optimization technologies to enhance logistical efficiency.
• Relationship Management: Maintained high-level stakeholder relationships with brands and distributors to ensure supply chain consistency and operational excellence.

Strategic Launch and Market Expansion

• Pioneered the launch of sister concerns BB Daily and BB Instant from the ground up, establishing a robust market presence for subscription-based micro-delivery services.
• Consistently recognized as a top performer for the 'bbdaily' initiative, exceeding sales and acquisition targets for six consecutive months.
• Engineered market growth across the Delhi and NCR region, leveraging a high-density network of customers to meet monthly profitability KPIs.

Marketing and Brand Growth

• Orchestrated integrated marketing campaigns and managed departmental budgets to drive brand awareness and customer acquisition.
• Cultivated strategic partnerships with FMCG brands to negotiate favorable discounts, and maximize profit margins.
• Executed digital growth strategies, significantly increasing social media engagement, and driving a measurable uptick in e-commerce sales.
• Managed on-ground activations, including high-traffic advertising booths, and promotional events to boost service subscriptions.

Sales Leadership and Customer Retention

• Led cross-functional sales teams to define and achieve aggressive customer retention and revenue goals.
• Facilitated weekly strategic meetings focused on operational efficiency and department-wide profitability improvements.
• Acted as a product subject matter expert, conducting in-depth demonstrations, and addressing complex customer inquiries to facilitate informed purchasing decisions.

Operational Excellence.

• Optimized daily workflows by creating standardized processes to improve query resolution times and service efficiency.
• Maintained platform integrity by auditing website pricing and promotional accuracy to ensure a seamless customer experience.
• Streamlined supply chain coordination to ensure product availability, aligned with fluctuating market demand.

• Sales & Marketing: Executed targeted marketing strategies and seasonal/festive promotions to drive footfall and clear end-of-season inventory.
• Strategic Sourcing & Negotiation: Managed full-cycle vendor relations, from sourcing new product lines to negotiating favorable terms with suppliers to maximize margins.
• Operational Growth: Enhanced branch profitability by diversifying the product mix and identifying emerging market trends.
• Team Leadership: Led employee training programs focused on sales techniques, product knowledge, and service excellence.
• Customer Experience: Improved overall customer satisfaction scores by implementing feedback loops and optimizing the in-store shopping experience.