UMAMAHESWARI KARTHIKEYAN

• Directed regulatory projects team for AME region, ensuring compliance and timely delivery.
• Managed preparation of BRD, Hive engagement, and milestone tracking for regulatory projects.
• Conducted gap analysis to identify compliance requirements and enhance understanding.
• Engaged technology teams, facilitated requirement walkthroughs, and collaborated on solutions.

• Contributed to regulatory projects team for AME region, interpreting regulations and identifying necessary system enhancements.
• Developed business requirements documents (BRDs) for compliance with regulatory mandates.
• Managed end-to-end project delivery by engaging all required applications.
• Participated in solution discussions, user acceptance testing, and test script reviews to ensure quality standards.
• Tracked milestones to guarantee timely project completion within committed timelines.
• Delivered BRDs for 43% of overall volume, achieving highest contribution in the team.

Supported digital transformations to enhance client onboarding experience.

Drove operational automation and process improvements in retail banking onboarding for deposits.

Collaborated with Group project team and country stakeholders on requirements and solution review.

Delivered 35 FTE benefits through successful ICM implementation across nine countries.

Reviewed functional specification documents and provided feedback on ICM integration.

Participated in daily calls and ensured effective communication among all stakeholders.

Tracked project status, highlighting risks and potential obstacles for decision-making.

Assisted in UAT, UVT, go-live processes, and post-go-live monitoring.

• Engaged in diverse roles within India operations ,EBBS projects and phone banking unit

Managed a team averaging 30 members, monitoring production and implementing action plans for performance improvement.

Drove lean initiatives, resulting in enhanced efficiency through reduced transaction times.

Led a specialized team addressing escalated complaints and quality assurance issues.

Contributed as a core member of employee engagement team, supporting initiatives for entire BSS workforce.