Umapathy B
Chennai
Summary
As a dedicated Systems Engineer with expertise in Azure, Intine, and ServiceNow administration, I am focused on optimizing IT operations and supporting end users. Passionate about expanding my knowledge in cloud technologies to drive innovation and efficiency. Dedicated to troubleshooting, system maintenance, and delivering top-tier technical support. Eager to contribute to dynamic IT environments while enhancing my cloud expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Engineer
Sagent M&C
Chennai
01.2024 - Current
- Managed Azure environments, Intine, and Microsoft 365 administration to ensure high availability.
- Utilized ManageEngine, Bomgar, and PowerShell for efficient system management and automation.
- Experienced in ServiceNow administration, I created custom dashboards in ServiceNow to enhance operational insights and data visibility.
- Optimized IT infrastructure through automation of workflows and resolution of technical issues.
- Ensured robust endpoint management and security for seamless integration across systems.
- Focused on driving system performance improvements to elevate user experience.
Customer Technical Support
Foundever
Chennai
05.2023 - 01.2024
- Troubleshot Bell Internet and Fibe TV services, enhancing customer satisfaction through effective solutions.
- Utilized WebCare, Simple, and Citrix tools to resolve technical issues efficiently.
- Provided clear, step-by-step guidance to customers for swift issue resolution.
- Managed and prioritized support tickets to maintain high service standards.
Education
Bachelor of Engineering - EEE
St, Peter's college of Eng & Tech
Chennai05.2023
HSC -
K.B.J.G Mat. Hr. Sec School
Chennai04.2019
Skills
- Entra ID and Azure AD
- ServiceNow administration
- Intine and Endpoint Central
- Active Directory management
- Azure Virtual Desktop
- PowerShell scripting
- Linux
- Microsoft 365 administration
- Jamf Pro support
- Bomgar remote access
- Remote desktop services
Internship
Digital Marketing and SEO Analyst, Joy Technologies | Chennai, India
Certification
- AWS Certified Cloud Practitioner
- AZ-104: Prerequisites for Azure administrators
- Deploy Azure infrastructure by using JSON ARM templates
- Deploy cloud-native apps using Azure Container Apps
Declaration
All the information provided above is true to the best of my knowledge and belief. I am eager to contribute my skills and experience to the success of the organization
Timeline
IT Engineer
Sagent M&C
01.2024 - Current
Customer Technical Support
Foundever
05.2023 - 01.2024
Bachelor of Engineering - EEE
St, Peter's college of Eng & Tech
HSC -
K.B.J.G Mat. Hr. Sec School
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