Umesh Mahto

Senior Executive, FC Outbound Dispatch Operation.

• Managing outbound operations in a 50,000 sq. ft facility.
• Conducting daily huddles with ground staff to collaborate on tasks and achieve SLA targets.

• Supporting ground staff in performance metrics, regularity, and implementation of 5S and Kaizen practices.

• Supplying 26 dark stores with approximately 135,000 units daily,utilising a team of 100 members.
• Ensuring 100% picking and packing accuracy, and maintaining an order fill rate of 99.06% and a line fill rate of 99.08%.
• Managing manpower rostering for day and night shifts, based on load capacity.
• Regularly track the Dn short and Dn damage cases, coordinate with dark stores, and ensure zero losses.
• Asset movement tracking and regular basis auditing of asset availability at DS and FC.
• Maintained 100% inventory accuracy during audits.

(Shelf and bin audits), with zero putaway pendency.

• Conducting ABC analysis and audits based on the results.

• Achieved a shrinkage target of 0.02%, adhering to 0.01% of the total sales value.

Designation-Manager(Ranchi,Jharkhand).

• Achieved and maintained a minimum of 98% on-time delivery performance across all last-mile operations.
• Ensured end-to-end smooth running of station operations for the assigned area cluster.

● Conducted staff performance review, setting objectives, and identifying employee training requirements.

• Responsible for the RTO and RVP processes at the branches.

● Conducted regular performance evaluations, provided constructive feedback, and facilitated training programs to enhance team skills.

● Identified problem areas, including restructuring routes to improve operational efficiencies.

● Suggests various models for the new pin code expansion of new locations/cities across the cluster and scouts for facilities for the new DCs.

● Ensure Fe follow proper dress code and maintain their behaviour with customer

• Monitoring zero missing shipments in terms of value and numbers, and ensuring zero fake updates in the software.

● Monitored last-mile delivery costs and identified opportunities for cost reduction without compromising service quality.

Designation - Cluster Head, Hazaribagh.

• Ensuring the end-to-end smooth running of station operations for the assigned area cluster. Ensuring all the operational SOPs are followed, and a timely audit is conducted.

● Monitoring zero missing shipments in terms of value and numbers, and ensuring zero fake updates in the software.

● Ensuring compliance with safety regulations and company policies in all last-mile delivery activities.

● Ensure proper training and adoption of technological solutions among the last-mile delivery team.

● Monitor last-mile delivery costs, and identify opportunities for cost reduction without compromising service quality.

• Acts as a people manager and coordinates with HR for FEs' salaries, other issues, and grievances.
• Drive a culture of continuous improvement within the last-mile delivery function, encouraging innovation and problem-solving.
• Responsible for the RTO and RVP processes at the branches.

Designation-Manager(Ranchi,Jharkhand).

• Achieved and maintained a minimum of 98% on-time delivery performance across all last-mile operations. Ensured end-to-end smooth running of station operations for the assigned area cluster.

● Conducted staff performance review, setting objectives, and identifying employee training requirements. Responsible for the RTO and RVP processes at the branches.

• Conducted regular performance evaluations, provided constructive feedback, and facilitated training programs to enhance team skills.
• Identified problem areas, including restructuring routes to improve operational efficiencies.

● Suggests various models for the new pin code expansion of new locations/cities across the cluster and scouts for facilities for the new DCs.
● Ensure Fe follow proper dress code and maintain their behaviour with customer.

● Monitoring zero missing shipments in terms of value and numbers, and ensuring zero fake updates in the software.

● Monitored last-mile delivery costs and identified opportunities for cost reduction without compromising service quality.