UMESH NANDU SURASE
Dombivli
Summary
Results-driven professional with extensive experience at Axis Bank in chargeback management and settlement processing. Proven track record in automating processes to enhance efficiency and accuracy. Skilled in dispute resolution and effective communication, fostering strong relationships with stakeholders while delivering comprehensive MIS reports. Adept at managing complex customer disputes with precision.
Overview
6
6
years of professional experience
Work History
Currently working
Axis Bank
Airoli-Navi Mumbai
05.2023 - Current
- Monitored chargeback dispute MIS, allocations, and tracked dispute stages on issuer's side.
- Managed end-to-end corporate and retail customer disputes, providing regular status updates.
- Prepared monthly MIS reports, including NPCI dispute validation and acquirer banks’ acceptance ratios.
- Implemented automation for NPCI bulk uploads and corporate dispute file conversions to minimize manual processing.
- Handled escalation cases from RBI and MD/Nodal desk via CRM portal within defined TATs.
- Provided backup for Acquirer Plaza payment and settlement matching, utilizing GPS, Toll Plus, and Finacle systems.
- Acquired knowledge of issuer/acquirer settlement processing, daily NPCI report matching with DSRS summary, UPI reconciliations, and Cardpool account reconciliations.
- Processed BBPS Sponsor Bank settlements by matching payments from multiple billers
Executive Officer
AGS Indiatransact Ltd
Mhape- Navi Mumbai
11.2021 - 05.2023
- Accessed Visa, MasterCard, and Rupay networks for settlement processing.
- Prepared settlement voucher entries using data reports from all networks.
- Handled fund movements related to settlements, interchange fees, and disputes efficiently.
- Reconciled transaction-level data for Rupay SMS and DMS transactions.
- Managed Visa, MasterCard, and Rupay networks through respective portals effectively.
- Processed merchant payments in Empay system, ensuring accurate match with settlement data.
- Compiled QMR-QOC data for IDBI and RBL banks promptly every month.
- Reconciled Payment vs Settlement data across networks; prepared comprehensive monthly MIS reports.
Concurrent Audit Team Leader
KARM & Co ( Axis Bank)
Airoli- Navi Mumbai
06.2019 - 10.2021
- Scrutinized account opening forms for KYC compliance.
- Audited Retail Liabilities and Assets processes for accuracy.
- Verified logistics activities to ensure efficiency.
- Conducted audits of collaterals, deliverables, and expenses.
Education
T.Y.B.A & F -
Mumbai University
12.2019
H.S.C (Commerce) -
Maharashtra Board
12.2016
S.S.C -
Maharashtra Board
12.2014
Skills
- Chargeback management
- Settlement processing
- MIS reporting
- Dispute resolution
- Automation implementation
- Customer relationship management
- Payment reconciliation
- Data analysis
- Effective communication
- Team collaboration
- Time management
- Relationship building
Hobbies and Interests
- Internet surfing
- Drawing
- Cricket
- Watching series, anime
Disclaimer
I consider myself familiar with communication and teamwork. I am confident in my ability to contribute effectively. I hereby declare that all the above information is true to the best of my knowledge and belief.
Languages
- Marathi
- Hindi
- English
Personal Information
- Date of Birth: 08/15/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Currently working
Axis Bank
05.2023 - Current
Executive Officer
AGS Indiatransact Ltd
11.2021 - 05.2023
Concurrent Audit Team Leader
KARM & Co ( Axis Bank)
06.2019 - 10.2021
T.Y.B.A & F -
Mumbai University
H.S.C (Commerce) -
Maharashtra Board
S.S.C -
Maharashtra Board