Umesh Vijay Jadhav
Ghatkoper
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Deputy Manager
Baroda Global Shared Services Pvt.Ltd.
12.2022 - Current
- Maintained records of shortages and overages in ATMs during reconciliation and coordinated with vendors and self-loading branches to resolve discrepancies.
- Co - ordinating with FSS team for smooth reconciliation process & daily vouchers of credit / debit adjustments.
- Verifying and processing of daily vouchers of credit / debit adjustments through coordinating with Bank.
- Handling ATM, POS, and BNA disputes/ complaints of Acquiring/ Issuing transactions.
- Coordinated with FSS team to address NFS acquiring complaints within turnaround time.
- Analyzing the EJ Reports for chargeback solution and cash tally reports.
- Request chargeback documents from vendors and member banks, including EJ, C3R, CBR, and no excess cash certificate.
- Handled and followed up on daily pre-arbitration and arbitration complaints to ensure timely resolution.
- Managed operations for Bank Of Baroda subsidiary
TEAM LEADER
Aarav Global Product & Services Pvt Ltd.
10.2021 - 12.2022
- Handling team of NFS(Acquiring) with 10 team members at SBI BANK.
- Attained Chargeback, Pre-arbitration, credit adjustment & Arbitration case in NPCI DMS.
- Attending & resolving the mail of branches as well as vendors query related to the ATM dispute.
- Attending & resolving customer disputes for withdrawal transactions appropriate efforts to meet dispute resolution guideline issued by SBI BANK.
- Preparation of MIS(Reconciliation, Dispute cases and deduction data etc).
- Co-ordinate with SBI BANK employee on a daily basis.
- Co-ordinate with NPCI also other bank related fraud transaction & other failed transaction on a daily basis.
- Making daily, weekly, monthly & quarterly Bank transaction MIS.
Sr.Execuitive
Vakrangee India Pvt Ltd.
09.2021 - 11.2021
- Handling NPCI DMS(NFS)/ ACQURING activity of all ATM dispute.
- Attained Chargeback, Pre-arbitration & Arbitration case in NPCI DMS.
- Attending & resolving the mail of franchise as well as customer query related to the ATM dispute.
Sr.Execuitive (Team Leader)
AGS TRANSACTS TECHONOLOGIES Pvt Ltd.
04.2018 - 08.2021
- Doing the 4-way ATM/ Recycler reconciliation of Yes Bank on the basis of GL, Switch, CBR & EJ basis.
- Attending & resolving the Overage & shortages of ATM with proper justification in 4way reconciliation.
- Attending & resolving customer disputes for withdrawal transactions appropriate efforts to meet dispute resolution guidelines issued by SBI BANK.
- Attending all deduction data received from SBI BANK by LHO wise. Acquired the skill set to sustain the high-level pressure and manage obnoxious escalations seamlessly.
- Preparation of MIS(Reconciliation, Dispute cases and deduction data etc).
- Participating in the Review meetings of the Bank and CIT agencies managing cash shortage issues with CIT agency. Following up for priority cases such as BO/ arbitration/ pre-arbitration.
Technical Associate (M1)
Financial Software & Systems Pvt. Ltd.
11.2015 - 04.2018
- Attending & resolving customer disputes for Issuing withdrawals transactions Appropriate efforts to meet 6 days dispute resolution guideline issued by RBI.
- Preparing MIS of all activities (Reconciliation, Dispute cases / chargeback, Representment, Adjustment).
- Attending to analyze the good faith cases and constant follow-up is done with Bank for funds.
- Preparing monthly Cash Tally Reports for the Bank with the details of shortages/ overages/ Dispute recovery of the vendors.
- Maintaining healthy relations with Bank & internal teams by managing their requirements.
- Handling Chargeback Acquiring dispute & taking action accordingly.
- Checking EJ/ JP & Switch Report, CBR Report for Pre-Arbitration dispute & close the same via NFS DMS application.
- Raising credit adjustment via DMS application.
- Monthly finalizing the recovery with different vendors & CRA agency & same maintaining in MIS.
Financial Advisor
MONEY HONEY FINANCIAL COMPANY LTD.
05.2014 - 10.2015
- Advised clients on suitable financial products tailored to their specific requirements.
- Sold financial products including mutual funds, fixed deposit schemes of NBFI, and debentures to meet client investment objectives.
- Attending Customer call and understanding their need of their financial needs & investments.
Education
MBA Management Degree -
Mumbai University
06.2011 - 05.2013
Bachelor of Science of BMS -
Mumbai University
Mumbai 06.2006 - 01.2010
Higher Secondary Certificate (H.S.C) -
Mumbai Board
Mumbai 06.2004 - 01.2006
Secondary School Certificate (S.S.C) -
Mumbai Board
Mumbai 06.1994 - 01.2004
Skills
- Project Management
- Data Analysis
- Document Management
- MS Office (Word, Excel & Power Point)
- High Level of Accuracy
- Quick Learning
- Leadership
- Hardworking
- Document Management
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 09/03/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Special Interest
- Playing cricket
- Listing music
Languages
English
Advanced
C1
Marathi
Advanced
C1
Hindi
Advanced
C1
Timeline
Deputy Manager
Baroda Global Shared Services Pvt.Ltd.
12.2022 - Current
TEAM LEADER
Aarav Global Product & Services Pvt Ltd.
10.2021 - 12.2022
Sr.Execuitive
Vakrangee India Pvt Ltd.
09.2021 - 11.2021
Sr.Execuitive (Team Leader)
AGS TRANSACTS TECHONOLOGIES Pvt Ltd.
04.2018 - 08.2021
Technical Associate (M1)
Financial Software & Systems Pvt. Ltd.
11.2015 - 04.2018
Financial Advisor
MONEY HONEY FINANCIAL COMPANY LTD.
05.2014 - 10.2015
MBA Management Degree -
Mumbai University
06.2011 - 05.2013
Bachelor of Science of BMS -
Mumbai University
06.2006 - 01.2010
Higher Secondary Certificate (H.S.C) -
Mumbai Board
06.2004 - 01.2006
Secondary School Certificate (S.S.C) -
Mumbai Board
06.1994 - 01.2004