UMESH KUMAR SAINI

A result-oriented professional with over 12 years of experience as an Application/Technical Sales Services Engineer. Strong technical knowledge and skills in printing products and services. Strong application knowledge in production workplaces in Food and beverages, Chem, Pharma, etc. provide technical suggestions to the product team regarding market demands and the challenges we face with our products. Good understanding of the industrial printer market and competitors. Experienced level of customer relationship management skills. Identify what is missing in our current product and suggest improvements for the next firmware release. Highlighted issues that we are encountering in the old firmware. Hands-on experience with industrial printers, camera software, and hardware. Proficient in integrating with SAP, WMS, and other applications. Proven results in spearheading the entire gamut of functions including Electrical & Instrumentation Engineering. Skilled in electrical automation & instrumentation with instrument installation, pre-commissioning & commissioning of various equipment. Rich experience in performing preventive, corrective & troubleshooting maintenance and testing of all plant instrument process monitoring & control protective equipment. Conducted focused weekly pipeline management with the sales team and ensured that the sales team was accountable for forecasts, closings, and targets. Expertise in managing all warranty-related matters including processing & authorization of warranty claims, verification of warranty and service contract coverage and explaining provisions & exclusions. Hands-on technical experience in diagnosis and root cause analysis of issues based on customers’ feedback. Proficient in the diagnosis of errors or technical problems, determination of proper solutions and creation of detailed service reports. Skilled in providing service & customer support during field visits, comprehending customer requirements, and building relationships with customers. Aggressive & customer-oriented with strong decision-making, interpersonal, negotiation, analytical & problem-solving skills.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Date of Birth: 11th June 1991
• Address: Near Saini Hostel, Swarg Road, Alwar-301001, Rajasthan