Umesh Kumar Koiree
Sr executive
Bangalore
Summary
Graduate with 7+ years of experience in Customer Support, Sales, Procurement, and Planning. Currently working as a Senior Executive at Leap Scholar, handling TOFU (Top of the Funnel) cases, refunds, social media escalations, quality checks, and team assistance. Strong expertise in process optimization, data analysis, and productivity reporting. Seeking a challenging role where I can contribute my skills and experience for business growth.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Executive - Customer Support
Leap Scholar
02.2022 - Current
- Handling TOFU cases, refunds, and social media escalations to ensure smooth resolution of user concerns
- Assisting the team with process improvements and quality checks (QC) to maintain high service standards
- Managing customer queries, complaint handling, and issue escalation for prompt resolution
- Creating and analyzing productivity reports to track team performance and identify areas for improvement
- Coordinating with internal departments for seamless application processing and user support
Subject Matter Expert - Sales
Quikr India Pvt Ltd
03.2016 - 03.2020
- Led a sales team in handling online product sales, negotiation, and customer engagement
- Managed chat and email support to assist customers with pricing, offers, and product queries
- Achieved monthly sales targets through proactive lead generation and customer outreach
- Maintained daily sales reports and planned team strategies to optimize performance
MIS Executive
Innovsource Pvt Ltd
09.2014 - 02.2016
- Managed data analysis, CRM updates, and report generation to support business operations
- Checked customer CIBIL information for financial verification and approval processes
- Created daily and monthly reports to track business performance and operational efficiency
Education
B.Sc. -
Kumaun University
01.2010 - 01.2013
Skills
- Customer Support & Escalation Management
- Refund & Payment Processing
- Social Media Escalations Handling
- Quality Control (QC) & Productivity Analysis
- Team Assistance & Process Optimization
Awards
Best Team Player of the Month - Quikr India Pvt Ltd
Best performer of the month- Leap Scholar
Timeline
Senior Executive - Customer Support
Leap Scholar
02.2022 - Current
Subject Matter Expert - Sales
Quikr India Pvt Ltd
03.2016 - 03.2020
MIS Executive
Innovsource Pvt Ltd
09.2014 - 02.2016
B.Sc. -
Kumaun University
01.2010 - 01.2013
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