UNAIS M
Bangalore
Summary
Dynamic Senior System Administrator with extensive experience at Stirred Creative Advertising Pvt Ltd, excelling in AWS management and Active Directory administration. Proven track record in enhancing security compliance and system performance, implementing robust IAM policies, and delivering exceptional troubleshooting support. Adept at capacity planning and fostering collaborative team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Stirred Creative Advertising Pvt Ltd
12.2022 - Current
- Configured and maintained EC2 instances, S3 buckets, security groups, and IAM policies
- Monitored system performance, conducted root cause analysis, and resolved incidents
Set up AWS IAM roles and policies to enforce least-privilege access control. - Performed regular patch management and system updates across environments
- Participated in configuring CloudWatch alarms for system metrics
- Performed backups and snapshots for EBS volumes on a regular schedule.
- Manage Office 365 tenant for [#] users including user provisioning, license assignment, and troubleshooting.
- Administered and maintained a multi-domain Active Directory forest, ensuring optimal performance and security compliance.
- Designed and implemented Group Policy Objects (GPOs) across various domains, reducing unauthorized access incidents by 30%
- Implemented security measures such as Data Loss Prevention (DLP) policies, Multi-Factor Authentication (MFA), and Conditional Access policies in Office 365.
- Provided Level 2 and 3 support for Active Directory and Office 365-related incidents and service requests.
System Administrator
StarTek
07.2021 - 08.2022
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Planned and implemented upgrades to system hardware and software.
- Skilled at working independently and collaboratively in a team environment.
Desktop Support Engineer
HGS
06.2015 - 01.2021
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
Education
Bachelor of Science - Computer Science
Bharathiar University
Coimbatore, India05-2014
High School Diploma -
GHS School
Gudalur05-2011
Skills
- Troubleshooting
- Linux administration
- Capacity planning
- Network administration
- AWS
- Active Directory
- POSTGRESQL
- Virtualization technologies
- OFFICE365
- Sophos Firewall
Certification
AWS Course Certified Simplilearn
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Senior System Administrator
Stirred Creative Advertising Pvt Ltd
12.2022 - Current
System Administrator
StarTek
07.2021 - 08.2022
Desktop Support Engineer
HGS
06.2015 - 01.2021
Bachelor of Science - Computer Science
Bharathiar University
High School Diploma -
GHS School
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