Unnat Kumar
Rohini, Delhi
Summary
To obtain a responsible and challenging position in an IT Asset Management team that would enable me to augment my already acquired knowledge, bring to forefront my skills and offerit
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Manager
HCL Technologies India Pvt. Ltd
08.2022 - Current
- Serving to more than 8000 users through individual tower for providing IT-Hardware support on day-to-day basis along with 5 teammates, Simultaneously serving overall campus employees of 50k to fulfil their hardware requirement.
- Core Responsibilities: Asset policy, process improvement, team management site transition, asset forecasting, conducting internal & external audits, vendor management, asset disposal, procurement projection, insurance claim management, asset impairment and KPP reviews.
- Managing the asset lifecycle in various stages like planning, designing, installation and till disposal.
- Asset Monitoring using “ServiceNow” tool.
- Managing end-to-end insurance claim process against faulty and lost cases for cost retrieval approximately 15 million hard savings for the organization with diligent efforts.
- Daily and monthly ticketing reviews with team and sharing weekly and monthly reports.
- FAR Reconciliation and mitigating risks of asset with precautionary action
- Connecting different business and stakeholders within organizations through conclave and understanding their requirement and expectation for operational support.
- Organizing assets service camp in campus for improving customer experience.
- Keep auditing of Asset EUC & domain for NCR locations.
- Perform demand & supply analysis, trend analysis & forecasting for IT Assets usage.
- Develop and implement secure processes for IT Asset disposal, ensuring compliance with environmental regulations and data security protocol.
- Building the team and establishing the processes.
- Closely working on DSAT (feedback) analyzing root cause and providing solution to mitigate the users concerns
Associate Tech Support Manager
Optum Global Solutions India Pvt. Ltd
09.2015 - 08.2022
- IT Inventory Management
- IT Asset Tracking, Allocation, de-allocation and re-allocation via LAM tool
- IUTs, Bonding and De-bonding of IT assets
- Good exposure of working in Special Economic Zone and well versed with the SEZ process
- FAR (Fixed Asset Register) Reconciliation
- New Requirement / Procurement Projection
- Maintains accurate Hardware inventories
- Maintain tracker to track SLAs for Separation cases. All clearance to be closed within stipulated SLA of 3 days.
- Keep a track on Disposable Asset with correct data (Peripherals and DT/LT). Initiate quarterly Disposal or as required depending upon count
- Daily and monthly stock updating and if required Asset tagging for new assets
- Conducting physical inventory audits of technology assets and managing IT asset life cycle
- Processes, records, triage’s and tracks all IT Asset Requests via Ticket system.
- Prepare analysis, record and report asset transactions for financial records
- Prepare and review timely asset management reports.
- Team Management
- Managing 2 Location in NCR and leading team of 10 people
- Working closely with cross functional teams
- Provide guidance to the team based on management direction
- Training new hires and helping them in understanding in & out of the Policy, Process implemented within the organization.
- Vendor / Supplier Management
- Budgetary quotations and Initial Vendor negotiations
- Product analysis with vendor’s vs requirement
- Logistics and Export procedures documents
- Major Achievements/Projects:
- Made 98 Percent of the population working during the lockdown situation aroused due to COVID-19 pandemic situation out of 8-10K plus employees and providing consistent support for employees working from home
- Provided solution for a Major problem that aroused due to installation of dual CPU and dual monitor on single workstation within the organization that minimized the desktop faultiness rate thereby reducing the associate production loss by creating a setup that prevents the switching of wires, thus saving cost and improving productivity across all the PAN India & Philippines sites.
- One of the core responsibilities of Hardware Asset Management team is to maintain accurate Hardware details at all stages during its lifecycle. To achieve this analyst, we must update multiple tools and trackers manually for various hardware fields that consume lot of analyst time and there are always chances of delays and errors with manual updates. Automated maximum manual tasks using VBA macro that resulted huge savings.
- Completed wall to wall Asset reconciliation for two Indian Sites Assets and updated the records on tool.
- Back-to-back 2 Site Transition Project owned from HAM Standpoint and successfully completed in time during COVID 19.
- A UnitedHealth Group Company (merger of UHG with Optum Global Solutions in March 2017)
IT Asset Management Executive
United Health Group Information Services Pvt. Ltd
08.2012 - 09.2015
- Accountable for the life-cycle management of information technology assets throughout the organization. Daily LAM
- (Lifecycle Asset Management) Tool Updating based on ticket received.
- Facilitate all temporary offline and for investigation tickets received from Asset Recovery Team. Give instructions to AFS (Asset Field Services) for physical verification if needed.
- Facilitate physical audit checks / roving inspection of all IT hardware assets deployed / issued in production area along with AFS (Asset Field Services) staff.
- Facilitate all SharePoint tickets received for peripherals issuance and coordinate with end user for any clarifications or concerns.
- Facilitate documents fillings, releasing and receiving documents such as Delivery Receipt, Exit Clearance, Asset Movement form, Gate pass etc.
- Facilitate RCO Shipping Center (DDT) tickets received for New Hire, Break Fix, Mixed Build, Lifecycle Migration machine issuance.
- Facilitate any email and call concerns or queries.
- Facilitate receiving new deliveries and disposal activity.
- Facilitate Service Termination tickets received for those assets subject to recover back to stock.
- Facilitate any RCO and Voice provisioning request such as offline machine replenishment, cisco phone deployment. Gather information and give the task to AFS (Asset Field Services) to execute.
- Conduct Weekly and Quarterly Stock Reconciliation Audit
- Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
- Plan and schedule the asset movement request received from manager and give it to AFS to execute the machine set up, seat arrangement etc.
- Propose and take the lead to implementing any project initiative that may have cost savings or cost avoidance or for process improvement.
- Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support, and upgrade protection renewals are managed / handled / ordered in advance of their expiration.
- Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.
- To ensure assets are adequately secured. The level of Security required varies for each asset, depending on such factors as asset type, value, attractiveness, and portability.
- Actively work with Operation teams for the smooth flow of operations.
- (Outsourced through Jones Lang Lasalle)
Admin Executive
TCS and Ministry of External Affairs under CPV Division
05.2011 - 08.2012
- Accountable for IT & Non-IT Assets management.
- Maintaining electronic Bio-metric attendance records for the office employees
- Security Staff deployment and management including whole data management from security perspective.
- Housekeeping Management for staff welfare
- Vendor Management - Budgetary quotations and Initial Vendor negotiations and procurement.
- Events management – Like passport Mela more than 1500+ citizens in a single day
- Maintaining electronic security system (passive infrared, burglar alarm & security access system control etc.)
- Accountable for periodical maintenance of all equipment’s UPS & DG sets
- Maintaining all kinds of records and registers with auditory perspective.
- (Outsourced through Tata CMC Ltd.)
Programmer
Techbooks International. Pvt. Ltd
05.2006 - 05.2009
- Working for Collision Parts Estimation (Parts Database Maintenance) a project for MITCHELL INT.INC, a California Based company.
- Working on SGML Epsilon editor, markup and proof reading for vehicles manual creation.
- Working directly on client servers RACE, CITRIX, MEPS & Epsilon.
- Project Details:
- The Project in total related to updating of Automobile parts into its parts database called RACE. The updating/change
- In any car models related to any manufacturer it is to be identified and updated into the server depending on the
- Production year etc.
- (now known as Aptara International)
Station Technician
Indraprastha Gas Ltd
09.2004 - 01.2006
- Maintain the Compressed Natural Gas pressure.
- Maintain the pressure of LCV through High Bank, Medium & Low bank pressure.
- Accountable for Project Logic Program reading on time and mitigate the risks accordingly with the concern teams
- Accountable for all the safety precautions and measures for Staff and customer’s safety diligently.
- Responsible for the cash collection and timely deposit into Govt. Banks without mistake.
- (under Mukti Enterprises)
Education
Graduate (BA Pass) - undefined
Delhi University
01-2003
Apprenticeship Training - undefined
Maruti Udyog Limited
Gurgaon01-2003
ITI - Motor Mechanic
NCVT
Delhi01-2001
XIIth - undefined
CBSE
Delhi01-1999
Xth - undefined
CBSE
Delhi01-1997
Skills
Service Now
Microsoft Intune
MECM
SAP
Tool (Lifecycle Asset Management tool)
Ariba
Microfocus ITAM (Oracle)
Certification
- PROZM CERTIFIED PROFESSIONAL: IT Software Asset Management.
- PROZM CERTIFIED PROFESSIONAL: IT Hardware Asset Management.
- Successfully Completed ITIL V3 foundation certification.
- Successfully Completed Lean certifications within the Organization.
Timeline
Manager
HCL Technologies India Pvt. Ltd
08.2022 - Current
Associate Tech Support Manager
Optum Global Solutions India Pvt. Ltd
09.2015 - 08.2022
IT Asset Management Executive
United Health Group Information Services Pvt. Ltd
08.2012 - 09.2015
Admin Executive
TCS and Ministry of External Affairs under CPV Division
05.2011 - 08.2012
Programmer
Techbooks International. Pvt. Ltd
05.2006 - 05.2009
Station Technician
Indraprastha Gas Ltd
09.2004 - 01.2006
Graduate (BA Pass) - undefined
Delhi University
Apprenticeship Training - undefined
Maruti Udyog Limited
ITI - Motor Mechanic
NCVT
XIIth - undefined
CBSE
Xth - undefined
CBSE
Personal Details
Name: Unnat Kumar Father’s Name: Late Sh. Ramesh Chand Permanent Address: 181-182, Third Floor, Pocket-3, Sector-25 Rohini, Delhi-110085 Mother’s Name: Late Mrs. Pawan Kumari Sex: Male Date of Birth: 18 Dec 1981 Passport Number: V6113516 Marital Status: Married Languages Known: English, Hindi Declaration: I hereby declare that all the information furnished in the curriculum vitae is true, complete, and correct to the best of my knowledge. Place: New Delhi Date: 23-April-26