UNNIKRISHNAN G
Kochi
Summary
Immigration professional with 4+ years of experience in US immigration operations, client management, and process optimization. Proficient in SQL, Advanced Excel, and Power BI, with a strong foundation in data analysis and reporting. Detail-oriented professional seeking to leverage analytical and problem-solving skills in an Analytics & Reporting role.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Business Immigration Analyst (Paralegal)
Fragomen Immigrations India Private Limited
Kochi
02.2026 - Current
- As a Senior Business Immigration Analyst (Case Worker / Paralegal Model):
- Managed end-to-end U.S. business immigration cases for IBM, ensuring timely filings and SLA compliance.
- Collaborated with partner offices and internal stakeholders to coordinate documentation and case processing, enhancing overall case management efficiency.
- Communicated with IBM clients via email and conducted weekly meetings to provide case updates and resolve queries, strengthening client relationships.
- Maintained SLA trackers and handled case billing, ensuring accurate operational reporting and compliance with service level agreements.
- Led the NIV drafting team by providing process guidance, quality support, and mentoring on key U.S. immigration procedures.
- Stakeholder & Cross-functional Collaboration
- Case Filing & SLA Management
- Billing & Operational Reporting
- Team Leadership & Mentoring
- Email Communication & Client Coordination
- Problem Solving & Process Improvement
Senior Business Immigration Analyst
Fragomen Immigrations India Private Limited
Kochi
05.2024 - 02.2026
- Led the Non-Immigrant Visa (NIV) stream, overseeing case drafting, review, quality control, and daily workflow management.
- Coordinated case allocations and ensured SLA adherence, driving timely and high-quality deliverables.
- Performed quality reviews and trained new team members, upholding process and documentation standards.
Business Immigration Analyst
Fragomen Immigrations India Private Limited
Kochi
04.2022 - 04.2024
- Drafted and reviewed U.S. non-immigrant visa (NIV) cases, ensuring accuracy and compliance.
- Managed daily case allocations and workflow coordination, ensuring adherence to service level agreements for timely case completion.
- Maintained case trackers and collaborated with U.S. teams to resolve documentation and process issues.
- Facilitated onboarding and training of new team members, enhancing team capability and supporting operational improvements.
Sales & Marketing Associate
Reliance Retail Limited
Kochi
01.2020 - 05.2021
- Delivered customer service by resolving queries and enhancing customer satisfaction.
- Delivered excellent customer service by handling customer interactions and resolving queries.
- Assisted in marketing initiatives by gathering customer feedback and analyzing sales trends to inform strategy.
- Collaborated with cross-functional teams to streamline store operations and improve overall efficiency.
- Developed strong communication, customer relationship management, and problem-solving skills.
Education
Work Integrated Certification - Data Analytics
Hero Vired
06.2025 - 01.2026
Executive Diploma - Business Communication
UniAthena (Online Learning Platform)
06.2025 - 08.2025
Bachelor of Science - Mathematics
Mahatma Gandhi University
Kottayam - Ernakulam, India 03.2016 - 04.2019
Skills
- SLA and KPI management
- Compliance Management
- Data Analysis & Reporting
- Data Visualization
- Dashboard Development
- Power BI
- SQL
- Microsoft Excel (Advanced)
- Process Improvement
- Stakeholder Management
- Client Relationship Management
Certification
- Oracle Cloud Infrastructure Foundations & AI Foundations Certified Associate – Oracle
- Data Analyst Job Simulation – Deloitte through Forage
- Virtual Internship in Business & Data Analytics (1 Month) – YBI Foundation
- Project Management Job Simulation - Siemens Energy through Forage
Languages
Malayalam
First Language
English
Advanced
C1
Hindi
Beginner
A1
Projects
Power BI – Rainfall Impact on Agricultural Productivity
- Analyzed rainfall and agricultural productivity trends.
- Developed interactive dashboards using Power BI.
Excel – Data Analytics Project
- Performed data cleaning, analysis and visualization.
- Used Excel formulas, Pivot Tables and charts.
Netflix Data Analysis – Python
- Analyzed Netflix content trends, genres and release patterns.
- Used Python, Pandas and Matplotlib for data cleaning and visualization.
Timeline
Senior Business Immigration Analyst (Paralegal)
Fragomen Immigrations India Private Limited
02.2026 - Current
Work Integrated Certification - Data Analytics
Hero Vired
06.2025 - 01.2026
Executive Diploma - Business Communication
UniAthena (Online Learning Platform)
06.2025 - 08.2025
Senior Business Immigration Analyst
Fragomen Immigrations India Private Limited
05.2024 - 02.2026
Business Immigration Analyst
Fragomen Immigrations India Private Limited
04.2022 - 04.2024
Sales & Marketing Associate
Reliance Retail Limited
01.2020 - 05.2021
Bachelor of Science - Mathematics
Mahatma Gandhi University
03.2016 - 04.2019