Upasna Saxena
Moradabad
Summary
To rise to echelons of a dynamic organization through continuous acquisition of knowledge & experience necessary to envision of Direction.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Holiday Consultant
Akbar Travels of India
Moradabad
10.2023 - 11.2024
- Collaborated with colleagues from other departments such as sales, marketing and finance in order to meet organizational objectives.
- Collected payment for transportation and accommodations from customers.
- Maintained relationships with travel partners and vendors.
- Created travel itineraries and made adjustments to meet client specifications.
Sales Manager
Whitehat Jr.
Gurgaon
08.2022 - 03.2023
- Tracked monthly sales to generate reports for business development planning.
- Analyzed business and sales targets using critical problem-solving skills.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Executed and created strategic sales plans to expand customer base and extend global reach.
Tour Operator
Akbar Travels of India
Moradabad
03.2018 - 12.2018
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Booked lodging arrangements by securing discounted rates and arranging blocks of rooms.
- Created tour programs with focus on providing positive guest experiences.
- Developed guest relationships to achieve high level of satisfaction.
- Developed tour packages and itineraries for individual clients and groups across various locations.
Senior Tour Operator
Trendy Holidays
Moradabad
06.2015 - 12.2017
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Coordinated locations, schedules and events with tour leader and facility management teams.
- Collected fees and tickets from group members.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Created tour programs with focus on providing positive guest experiences.
Customer Support Executive
Airtel DTH
Moradabad
07.2011 - 03.2013
- Resolved customer complaints or answered customers' questions.
- Assisted customers with product adoption and utilization to promote customer success.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Delegated work to staff, setting priorities and goals.
Sales Executive
Kaysons Educations
Moradabad
05.2010 - 10.2010
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Processed incoming or outgoing mail, packages or deliveries.
- Shared or forwarded messages and information to designated personnel.
Education
M.Sc. -
M.J.P.R. University
01.2012
B.Sc. -
M.J.P.R. University
01.2010
Intermediate -
U.P Board
01.2007
PDCA - computer
01.2005
MCA -
Punjab Technical University
Skills
- COMPUTER SKILLS:-
- Having knowledge of computer application in Business Environment
- Comfortably working in the following area-
- Operating system : Windows xp,windows 7,8,10 vista,
- Packages : MS Office (Word, Excel, PowerPoint, Access)
- Internet
- Profit and Revenue-Generating Strategies
- Product and Service Management
- Salesforce Software
- Sales Records Management
- Performance Evaluations
- Problem Solving
- Decision Making
- Verbal and Written Communication
- Customer Service
- Problem-Solving
Interests
PERSONAL PROFILE:- , Name Upasna Saxena Father’sName Shri Amrish Kumar Mathur Date of Birth 1 Dec. 1991 Sex female Nationality Indian Maritalstatus Married Language Hindi, English Aim To Get Success in Life Hobbies Internet Suffering Permanent Address Gautam Nagar Near Avantika Colony Moradabad 244001 DECLARATION:- These are all information exactly true from my knowledge. Date: ………….. UpasnaSaxena Place: MORADABAD
Languages
Hindi, English
First Language
English
Proficient
C2
Hindi
Proficient
C2
Hobbies
- Travelling
- Writing
- Cooking
- Music
Timeline
Holiday Consultant
Akbar Travels of India
10.2023 - 11.2024
Sales Manager
Whitehat Jr.
08.2022 - 03.2023
Tour Operator
Akbar Travels of India
03.2018 - 12.2018
Senior Tour Operator
Trendy Holidays
06.2015 - 12.2017
Customer Support Executive
Airtel DTH
07.2011 - 03.2013
Sales Executive
Kaysons Educations
05.2010 - 10.2010
M.Sc. -
M.J.P.R. University
B.Sc. -
M.J.P.R. University
Intermediate -
U.P Board
PDCA - computer
MCA -
Punjab Technical University
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